Aftermarket Account Manager

Loftin Equipment Careers•Las Vegas, NV

17h

About The Position

The Aftermarket Account Manager is the primary point of contact for Loftin Equipment Company’s external customers and facilitates the sale of Maintenance Agreements. This hands-on, customer-facing role is intended to improve customer communication and help identify and meet customer needs quickly and precisely. The primary focus is selling Maintenance Agreements, with additional opportunities to sell replacement equipment, quoted repairs on a time-and-materials basis, and rental equipment.

Requirements

5–10 years of experience, preferably in a related industry.
3–5 years of customer-facing sales experience.
Strong competence with Microsoft Office 360 and other Microsoft products and systems.
Strong technical aptitude, including the ability to learn new systems quickly and train or support the team in adopting them.
High accountability and a self-starter attitude.
Strong reasoning, analytical, and mathematics skills.
Strong written, oral, and active-listening communication skills.
Ability to communicate clearly and persuasively, ask relevant clarifying questions, convey ideas concisely, respond constructively to questions and feedback, and participate in groups.
Ability to build and maintain strong working relationships with customers and coworkers, establish confidence, and share knowledge.
Ability to balance individual and team responsibilities, remain open to others’ views, contribute to a positive team environment, support colleagues’ efforts, and recognize their accomplishments.
Adaptability, resilience, resourcefulness, learning agility, and a willingness to do what is needed for customers and the team.
Commitment to customer service, continuous improvement, accuracy, thoroughness, and applying feedback to improve performance.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Vision abilities required include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
Must regularly talk or hear; frequently sit, use hands to finger, handle, or feel, and reach with hands and arms; and occasionally stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

An Associate’s or Bachelor’s degree in Business, or equivalent relevant work experience, is preferred.

Responsibilities

Sell maintenance agreements, quoted service repairs, rental equipment, industrial sales, and value-based maintenance programs within the assigned Area of Responsibility.
Work with the aftermarket team to identify newly started units and solicit customers for potential maintenance agreements, targeting a 30% conversion rate.
Use Loftin-mandated tools to track progress and achieve sales goals.
Partner with the estimating team on large projects.
Manage major accounts and accounts assigned by the Sr. Strategic Operations Manager.
Ensure team members follow safety procedures daily.
Deliver an exceptional customer experience.
Mentor and coach newly added team members.
Analyze customer data, develop tailored plans, and manage a CRM database.
Conduct job walks, meet customers, identify needs, and create solutions.
Engage in external sales activities and build internal and external relationships.
Resolve issues promptly and adapt strategies to customer dynamics.
Maintain sales reports, site-visit records, quotes, and other documentation.
Identify expansion opportunities and recommend relevant initiatives or services.
Take on new tasks and add value to enhance the department’s reputation.
Track progress and explore new business opportunities using company tools.
Provide sales updates and submit reports on agreements, repairs, and new equipment.
Proactively communicate obstacles and resource needs.
Provide updates on current sales and the sales pipeline.
Perform other duties and projects as assigned.