Aftermarket Account Manager

Loftin Equipment Careers•Houston, TX

16h

About The Position

The Aftermarket Account Manager is Loftin Equipment Company’s primary point of contact for external customers regarding the sale of Maintenance Agreements. This hands-on, customer-facing role is intended to improve customer communication and identify and meet customer needs more rapidly and precisely. The primary focus is selling Maintenance Agreements, with additional opportunities to sell replacement equipment, quoted repairs on a time-and-materials basis, and rental equipment. The role also manages major and assigned accounts, develops customer relationships, identifies sales opportunities, and collaborates with internal teams to meet customer needs and sales goals.

Requirements

5–10 years of experience, preferably in a related industry, including 3–5 years of customer-facing sales experience.
Highly competent in Microsoft Office 360 and other Microsoft products and systems.
Strong technical aptitude, including the ability to learn new systems quickly and train or support team members in adopting them.
Highly accountable and self-starting.
Strong reasoning, analytical, and mathematical skills.
Strong written, oral, and active-listening communication skills.
Ability to communicate clearly and persuasively, ask relevant clarifying questions, convey ideas concisely, and respond constructively to questions and feedback.
Ability to build and maintain strong working relationships with customers and coworkers, establish confidence, and share knowledge.
Ability to balance individual and team responsibilities, support a positive team environment, and recognize others’ accomplishments.
Adaptable, resilient, resourceful, and able to develop technical, functional, and interpersonal skills.
Strong customer-service and problem-solving abilities, with a commitment to continuous improvement and quality.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds; required vision abilities; regular talking or hearing; frequent sitting, hand use, and reaching; and occasional standing, walking, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate’s or Bachelor’s degree in Business, or equivalent relevant work experience.

Responsibilities

Sell maintenance agreements, quoted service repairs, rental equipment, industrial sales, and value-based maintenance programs within the assigned Area of Responsibility.
Work with the aftermarket team to identify newly started units and solicit customers for potential maintenance agreements, targeting a 30% conversion rate.
Use company-mandated tools to track progress and achieve sales goals.
Partner with the estimating team on large projects.
Serve as account manager for major accounts and accounts assigned by the Sr. Strategic Operations Manager.
Ensure team members follow safety procedures daily.
Consistently deliver an exceptional customer experience.
Mentor and coach newly added team members.
Analyze customer data, develop tailored plans, and manage a CRM database.
Conduct job walks, meet customers, identify needs, and develop solutions.
Conduct external sales activities and build internal and external relationships.
Resolve issues promptly and adapt strategies to customer dynamics.
Maintain sales reports, site visit records, quotes, and other documentation.
Identify expansion opportunities and recommend relevant initiatives or services.
Take on new tasks and contribute to the department’s reputation and value.
Track progress and explore new business opportunities using company tools.
Provide sales updates and submit reports on agreements, repairs, and new equipment.
Proactively communicate obstacles and resource needs.
Provide updates on current sales and the sales pipeline.
Perform other duties and projects as assigned.

Benefits

Choice of two subsidized medical plans: PPO and HDHP/HSA options.
Health Care and Dependent Care Flexible Spending Accounts.
Subsidized dental and vision plans.
Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar-for-dollar employer match up to 4%.
Short-term and long-term disability coverage, 100% employer paid.
Basic Life/AD&D coverage, 100% employer paid.
Voluntary Life/AD&D coverage available for employees, spouses, and children.
Voluntary Critical Illness and Accident coverage.
Voluntary identity theft protection coverage.
Vacation and paid sick time.
Paid holidays.
Tuition reimbursement.