Aftermarket Account Manager

Loftin Equipment Careers•Irving, TX

About The Position

The Aftermarket Account Manager is the primary point of contact between Loftin Equipment Company and external customers, facilitating sales of Maintenance Agreements. This hands-on, customer-facing role is intended to improve communication with customers and identify and meet their needs promptly and precisely. The main focus is selling Maintenance Agreements, with additional opportunities to sell replacement equipment, quoted repairs (time and materials), and rental equipment. The role expands aftermarket sales within an assigned Area of Responsibility, manages major and assigned accounts, develops customer-specific plans, and builds internal and external relationships. The Account Manager uses company tools and CRM data to manage sales activity, track progress, report results, and identify new business opportunities. The position also supports team development, safety, and a consistent customer experience.

Requirements

5–10 years of experience, preferably in a related industry, including 3–5 years of customer-facing sales experience.
High competence with Microsoft Office 360 and other Microsoft products and systems.
Strong technical aptitude, including the ability to learn new systems quickly and train or support team adoption.
High accountability and self-starting approach.
Strong reasoning, analytical, and mathematical skills.
Strong written and oral communication and active-listening skills.
Ability to build and maintain strong working relationships with customers and coworkers.
Ability to work collaboratively, support team success, and remain open to others' views.
Adaptability, resilience, resourcefulness, and willingness to learn.
Commitment to customer service, accuracy, quality improvement, and applying feedback.
Ability to follow safety and security procedures, report unsafe conditions, and use equipment and materials properly.
Ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Required vision abilities include color, close, distance, depth perception, peripheral vision, and ability to adjust focus.
Ability to regularly talk or hear; frequently sit, use hands to finger, handle, or feel, and reach with hands and arms; occasionally stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Associate's degree or bachelor's degree in Business, or equivalent relevant work experience.

Responsibilities

Sell maintenance agreements, quoted service repairs, rental equipment, industrial sales, and value-based maintenance programs within the assigned Area of Responsibility.
Work with the aftermarket team to identify newly started units and solicit customers for maintenance agreements, targeting a 30% conversion rate.
Use Loftin-mandated tools to track progress and achieve sales goals.
Partner with the estimating team on large projects.
Manage major accounts and accounts assigned by the Sr. Strategic Operations Manager.
Ensure team members follow safety procedures daily.
Deliver an exceptional customer experience.
Mentor and coach newly added team members.
Analyze customer data, develop tailored plans, and manage a CRM database.
Conduct job walks, meet customers, identify needs, and develop solutions.
Perform external sales activities and build internal and external relationships.
Resolve issues promptly and adapt strategies to customer dynamics.
Maintain sales reports, site-visit records, quotes, and other documentation.
Identify expansion opportunities and recommend relevant initiatives or services.
Take on new tasks and contribute to the department.
Track progress and explore new business opportunities using company tools.
Provide sales updates and submit reports on agreements, repairs, and new equipment.
Proactively communicate obstacles and resource needs.
Report current sales and pipeline status.
Perform other duties and projects as assigned.

Benefits

Choice of two subsidized medical plans: PPO and HDHP/HSA options
Health Care and Dependent Care Flexible Spending Accounts
Subsidized dental and vision plans
Traditional and Roth 401(k) plans with an immediately vested dollar-for-dollar employer match up to 4%
Employer-paid short-term and long-term disability coverage
Employer-paid basic life and AD&D coverage
Voluntary life and AD&D coverage for employees, spouses, and children
Voluntary critical illness and accident coverage
Voluntary identity theft protection coverage
Vacation and paid sick time
Paid holidays
Tuition reimbursement