Account Manager - Aftermarket

MAT Holdings•Farmington Hills, MI

About The Position

The Account Manager – Aftermarket serves as the primary contact for Commercial Vehicle Aftermarket accounts and is responsible for maintaining high customer satisfaction and increasing unit volume at the primary account. The role works regularly with internal functions including Marketing, Pricing, Purchasing, Materials Planning, Engineering, and Sales, and supports customers on suspension systems and components. The position requires understanding customer needs and developing solutions using company products, advocating for customers to ensure timely execution, and communicating outcomes to internal and external teams. The Account Manager develops sales strategies for discretionary purchases, new markets, and other commercial vehicle channel opportunities; maintains knowledge of products, industry, competition, technical features, and policies; represents the company in customer discussions; and maintains account files. This is a full-time, direct-hire position with MAT Holdings/Gabriel North America. Gabriel North America designs, manufactures, and distributes suspension products for the automotive aftermarket and specialty vehicles.

Requirements

Bachelor’s degree in Business, Marketing, Engineering, or a related field.
1–3 years of experience in sales, account management, business development, or a related commercial role.
Customer-focused approach and commitment to delivering value and building long-term customer relationships.
Ability to develop and execute strategic sales and account plans.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and project management skills, including the ability to manage multiple priorities.
Ability to communicate effectively with and influence stakeholders at all organizational levels.
Strong product knowledge and technical aptitude.
Proven negotiation and relationship management skills.
Completion of IATF and other required company training programs.

Nice To Haves

Experience working with commercial vehicle aftermarket organizations such as Navistar, Hendrickson, Aurora, VIPAR, or similar customers.
Product knowledge and technical aptitude in the automotive or commercial vehicle industry.

Responsibilities

Serve as the primary contact for Commercial Vehicle Aftermarket accounts.
Maintain high standards of customer satisfaction and increase unit volume at the primary account.
Work with Marketing, Pricing, Purchasing, Materials Planning, Engineering, and Sales on a regular basis.
Support customers with technical product knowledge, pricing, materials planning, marketing, and warranty matters related to suspension systems and components.
Determine end-to-end customer needs and develop product-based solutions.
Advocate for customers by ensuring timely execution of actions and communicating results to relevant internal and external teams.
Develop strategies to increase sales, including discretionary purchases, new markets, and commercial vehicle channel opportunities.
Maintain thorough knowledge of the industry, products and applications, brand, business-to-business and end-user customers, competition, technical features, and policies and procedures.
Assess competitors’ relative strengths and weaknesses and communicate findings to Marketing and Sales management.
Represent the company in customer discussions to minimize miscommunication and maximize coordination.
Maintain and update files for designated accounts.
Deliver technical product training and support customer education initiatives.