Account Manager

MediaNews Group•Denver, CO

4d•$55,000 - $60,000•Remote

About The Position

The Account Manager manages day-to-day client relationships from onboarding through upsells and renewals, serving as the primary point of contact and strategic partner throughout the campaign lifecycle. The role supports client satisfaction, retention, revenue growth, and operational excellence by maintaining clear communication, accurate deliverables, and a seamless client experience. Account Managers work cross-functionally to keep projects on track, identify risks early, and maintain client confidence. This is a remote position. Candidates must reside in Colorado, Florida, Massachusetts, Minnesota, Ohio, Pennsylvania, or Texas. The position offers a salary range of $55,000–$60,000, with a potential quarterly bonus and stated on-target earnings of $65,000–$70,000. Pay depends on factors including location, education, experience, time in role, and certifications. Eligible employees may receive medical, dental, life, and disability insurance, a 401(k), paid time off, and select paid holidays. A pre-employment background check is required.

Requirements

Exceptional professional, concise communication skills and a client-first tone.
Strong organizational ability and rigorous attention to detail.
Ability to manage timelines, dependencies, and multiple concurrent projects.
Proactive problem-solving, sound judgment, and ability to flag risks early.
Ability to manage cross-functional workflows and ensure accountability.
Advanced knowledge of digital advertising concepts and campaign structures, including Programmatic, Search, and Social, and platforms such as Google Ads and Meta Ads.
Comfort working and presenting in a high-pressure sales environment.
High emotional intelligence and ability to maintain trust, calm, and credibility in client interactions.
Experience leading client communication, meetings, and project flow.
Prior use of CRMs such as Salesforce, reporting dashboards, and task or project management tools.
Proficiency in Google Analytics and Google Ads.
Familiarity with G Suite and Microsoft Suite, including Google Sheets, Excel, and Docs, and standard digital reporting tools.
2–4 years of account management experience in the digital marketing industry.
Bachelor’s degree or equivalent experience required.
Must reside in CO, FL, MA, MN, OH, PA, or TX.
Must be willing to submit to and pass required pre-employment background checks.

Responsibilities

Serve as the client's main point of contact, lead internal and external communication and meetings, and follow through on action items.
Retain and grow revenue by demonstrating preparedness, accuracy, a proactive mindset, and strong customer service.
Maintain a clear communication cadence, monitor client sentiment, and proactively identify potential retention risks.
Prepare for onboarding by reviewing client briefs, insertion orders, goals, budgets, and timelines, and setting up internal tasks, timelines, folders, and notes.
Lead and coordinate internal and external onboarding calls, defining expectations and responsibilities.
Coordinate kickoff activities with Strategists, Sales, Creative, and Operations, and provide essential materials such as packets, recap emails, timelines, and launch confirmations.
Manage client communications and meeting cadences, document interactions, and maintain organized client folders and project documentation.
Prepare meeting agendas, review Account Reviews internally, and proof client-facing documents for clarity and accuracy.
Coordinate communication among clients, Strategists, and Operations, ensuring Strategists have clear tasks and accurate execution notes.
Monitor weekly campaign pacing, flag risks such as under-delivery, tracking issues, and inventory concerns, and track approvals and dependencies.
Continually improve product knowledge, communication, documentation, and leadership skills.
Demonstrate ownership, accountability, and problem-solving by attending training and participating in discussions and audits.