Account Manager Jobs

About The Position

Requirements

• B.A./B.S. degree in a relevant discipline; or equivalent work experience
• Customer service-focused mindset.
• Proven experience in account management or client relationship management roles.
• Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients.
• Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach.
• Demonstrated ability to drive revenue growth and achieve sales targets.
• Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

Nice To Haves

• Technical aptitude with experience in the IT industry.
• Knowledge of IT services and solutions.

Responsibilities

• Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR).
• Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
• Proactively engage with clients to understand their evolving needs and challenges.
• Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively.
• Implement strategies to foster long-term client loyalty and minimize churn.
• Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy.
• Identify how technology can advance our client's business goals.
• Establish a technology roadmap for all key strategic accounts.
• Be an active participant in our client's IT budgeting process.
• Develop account plans and strategies to maximize business opportunities and achieve sales targets.
• Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
• Communicate the overall status of projects to clients and internal stakeholders regularly.
• Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
• Stay abreast of industry trends, cybersecurity threats, and best practices.
• Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Training & development