Account Manager

Caterpillar Inc.•Kennett Square, PA

19d•$112,710 - $169,060•Onsite

About The Position

The Account Manager at Caterpillar’s Electric Power Division (EPD) supports business objectives by managing customer relationships, growing accounts, and delivering customer service. The role is the primary point of contact for assigned customers, channel partners, and dealers, coordinating sales and account management activities throughout the customer lifecycle. EPD provides integrated solutions, parts, and services for commercial and industrial electric power customers, including applications that support hospitals, emergency power, data centers, municipalities, and other critical infrastructure. The position is based onsite in Kennett Square, Pennsylvania, five days per week, and requires 25% to 50% domestic travel for customer meetings, partner engagement, industry events, and business development. Domestic relocation assistance and visa sponsorship are not offered.

Requirements

Bachelor’s degree in business, marketing, engineering, or a related field.
Experience in account management, business development, customer success, or consultative sales.
Strong relationship management, communication, negotiation, and customer service skills.
Ability to analyze business opportunities and make recommendations supporting short- and long-term growth objectives.
Understanding of distributed energy, deregulated energy markets such as PJM, ISO-NE, and MISO, investor-owned utilities, and regulated utility environments.
Demonstrated ability to apply value-selling techniques and develop customer-focused solutions.
Ability to build customer relationships and deliver solutions aligned with customer business objectives.
Ability to communicate professionally with customers, dealers, channel partners, and internal stakeholders, and to deliver presentations and product demonstrations.
Ability to establish trusted relationships, influence stakeholders, and collaborate effectively.
Ability to coordinate internal resources to support customer outcomes and retention.
Ability to identify organic account expansion opportunities and monitor account health.
Willingness to travel domestically 25% to 50%.
Ability to work onsite five days per week.

Nice To Haves

Demand Response or distributed energy industry experience.

Responsibilities

Manage a portfolio of assigned customers, channel partners, and dealers.
Grow existing accounts by identifying opportunities for additional products and services.
Build relationships with customers and business partners to support retention and satisfaction.
Manage the customer lifecycle, from pre-sales and onboarding through account management, renewals, and customer success.
Monitor account performance and customer satisfaction, address issues, and identify improvement opportunities.
Pursue target opportunities with prospective and new customers.
Support sales strategies and customer success campaigns to increase engagement and retention.
Maintain a pipeline of prospective, active, and former accounts.
Assist in developing sales enablement and account management tools.
Facilitate product demonstrations, customer communications, and solution presentations.
Prepare contracts, service orders, renewals, amendments, and addendums.
Consult with dealers, channel partners, and internal stakeholders on sales and service solutions.
Coordinate customer communications about products, services, pricing, implementation, and ongoing support.
Collaborate cross-functionally to deliver a positive customer experience and achieve business goals.
Analyze account performance and market opportunities, prioritize issues, and recommend solutions that support business objectives.
Support contract discussions, renewals, and commercial negotiations.