ACCOUNT MANAGER I

Pegasus Logistics Group • Coppell, TX

17d

About The Position

The Account Manager I responds to customer inquiries by telephone, email, or chat and provides non-technical problem resolution. The role analyzes customers’ service needs and coordinates with other service or technical departments to develop and deliver appropriate solutions. It requires developing and maintaining a strong understanding of the organization and its services to resolve more complex inquiries, and using a customer relationship application or database to record activities and research product information. The employee must comply with the requirements of the company’s Quality Management System.

Pegasus Logistics Group describes itself as an equal opportunity employer that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• High school diploma or equivalent.
• Confident, team-oriented, and able to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• At least 1 year of freight forwarding experience.
• Proficiency in English, including the ability to speak, read, write, and comprehend English.

Nice To Haves

• Intermediate to advanced experience with Excel.
• Strong problem-solving and decision-making ability.
• Self-managed and highly motivated.
• Integrity, reliability, empathy, and a strong work ethic.
• Results-oriented, with a sense of urgency.
• Proficiency in routing, costing, rating, and tracking.
• Bachelor’s degree.

Responsibilities

• Resolve customer problems and communicate solutions or requested information.
• Analyze customer service needs and coordinate with service or technical departments to develop and deliver appropriate solutions.
• Develop and maintain a deep understanding of the organization and its services to resolve more complex inquiries.
• Use a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company’s Quality Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED