Account Manager I

Crowley Maritime Corporation•Jacksonville, FL

3d•Hybrid

About The Position

The Account Manager I manages assigned transactional customer accounts, supports profitable growth, coordinates customer and carrier activities, and resolves routine customer and service issues within established commercial guidelines. The role serves as a liaison between carrier sales and customers, develops new accounts, negotiates pricing and rates, and monitors shipments and carrier performance. Crowley is a privately held, U.S.-owned and operated company serving maritime, logistics, and energy industries in 36 nations and island territories. The company describes its purpose as advancing what is possible to elevate people and planet, guided by Integrity, Sustainability, and Drive. Its work emphasizes safety, reliability, operational excellence, continuous improvement, and innovation. This position has a hybrid work arrangement.

Requirements

High school diploma or equivalent required.
1–3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations, or related experience.
Proficiency in Microsoft Office products, including Excel, Outlook, and Word, and Transportation Management Software.
Ability to communicate effectively verbally and in writing and establish and maintain effective working relationships.
Effective customer service skills.
Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting deadlines.
Ability to identify complex problems, evaluate options, and implement solutions.
Ability to perform accurately in a detail-oriented environment.
Ability to gather, interpret, report, and use data and other information concerning assigned activities.
Ability to function effectively with or as part of a team.
Skill in preparing clear and concise reports, procedures, correspondence, and other written materials.
Familiarity with logistics and transportation principles, concepts, and methodologies, moving product via various modes, cost analysis, and resource optimization.

Nice To Haves

Bachelor’s degree in business, transportation, or a related field preferred.

Responsibilities

Serve as liaison between carrier sales and customers.
Negotiate and determine appropriate pricing.
Ensure compliance with applicable laws, regulations, and industry standards.
Collaborate with the team to identify ways to grow business.
Monitor customer shipments and the quality control of carriers and performance.
Maintain the contact management system, such as CRM, to determine established contacts.
Develop and solicit new accounts via telephone or email.
Generate price quotes, coordinate scheduling, enter orders, and negotiate rates with carriers.
Resolve problems and communicate with customers for transactional accounts.