Account Manager I

SOLitude Lake Management•Winter Garden, FL

About The Position

The Account Manager I maintains and expands client relationships, promotes client satisfaction and success, and serves as the primary point of contact for assigned accounts. The role manages client needs and relationships and provides solutions to enhance clients’ experience with lake management services. The Account Manager works with internal teams to develop tailored solutions, oversees client projects, identifies opportunities to grow existing accounts, and supports retention and customer loyalty.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.
At least 3 years of experience in account management, client relations, or sales; preferably in environmental services or a related industry.
Valid driver’s license from the state of residence.
Proven experience in account management, client relations, or sales; preferably in environmental services or a related industry.
Excellent communication, negotiation, and interpersonal skills.
Strong problem-solving abilities and ability to handle challenging situations professionally and diplomatically.
Ability to work independently and collaboratively in a fast-paced environment while managing multiple tasks and priorities.
Proficiency in MS Office Suite and CRM software.

Nice To Haves

Knowledge of lake management practices, environmental regulations, and water quality management.

Responsibilities

Build and nurture long-term client relationships, understand client needs, and proactively address concerns.
Serve as the main point of contact for assigned client accounts and manage all aspects of the client relationship.
Communicate with clients through email, phone calls, and meetings to provide service updates, answer inquiries, and gather feedback.
Assess client needs and requirements and collaborate with internal teams to develop tailored solutions and proposals.
Coordinate and oversee client projects to ensure timelines, budgets, and quality standards are met.
Identify opportunities to upsell or cross-sell additional services or products to existing clients.
Address client issues promptly, escalate complex concerns to appropriate departments, and ensure client satisfaction.
Develop strategies and initiatives to improve client retention and customer loyalty.
Monitor industry trends, market developments, and competitor activity to identify opportunities for business growth and improvement.
Prepare regular reports on account status, client feedback, and key performance indicators for management review.

Benefits

Medical, dental, vision, disability, and life insurance, plus additional health benefits.
Benefits enrollment for full-time colleagues begins immediately upon hire, with benefits starting on day one.
401(k) retirement plan with company-matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Tuition reimbursement for full-time colleagues.
Training and development programs.
Multiple avenues for career growth and promotion from within.
Competitive pay; some roles offer performance incentives.
A company mindset that prioritizes health, safety, and flexibility.