Account Manager I

Delta Dental of Michigan • Dublin, OH

10d • Hybrid

About The Position

At Delta Dental of Michigan, Ohio, and Indiana, the Account Manager I implements, services, and retains assigned existing groups while building and maintaining strong client relationships. The role serves as a liaison among Delta Dental groups, agents, and consultants to support proper program administration and meet service needs.

The position supports clients, agents, and internal teams through issue resolution, training, proposal and bid review, renewals, implementation activities, and benefit events. It also contributes to product development and small-market growth strategies, and participates in business and professional organizations.

Requirements

• Bachelor’s degree in business administration, communications, or a related field; suitable combinations of education, training, or experience will be accepted.
• Knowledge of the insurance industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Strong analytical skills.
• Ability to resolve problems using independent judgment.
• State health insurance license, or ability to obtain one within three months of employment.
• Well-maintained motor vehicle assembled by UAW or CAW.

Nice To Haves

• Previous experience in sales, account management, or marketing.

Responsibilities

• Ensure client service needs are met, including researching and resolving issues involving billing, claims, eligibility, and other matters.
• Provide ongoing training and education to clients about the organization’s strengths and advantages in support of renewal goals.
• Process and review small bids and quoted materials from groups and agents for accuracy.
• Work with agents on proposals and alternative offerings for their customers.
• Organize, coordinate, and prepare for implementations, renewal finalization, negotiations, underwriting involvement, benefit fairs, and open enrollment meetings.
• Maintain internal and external working relationships with agents, brokers, group contacts, and key individuals in the group benefits department through sales calls, benefit conferences, conventions, entertainment, and special events.
• Assist with product development and develop small-market growth strategies with management.
• Participate in business and professional organizations to develop relationships and improve knowledge.
• Perform other related assigned duties as necessary to complete the primary responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level