Account Manager I

Healthcare Management Administrators•Bellevue, WA

1d•$90,000 - $100,000•Remote

About The Position

HMA is seeking an Account Manager to serve as the strategic relationship owner for an assigned portfolio of clients and broker/consultant partners. The role builds lasting relationships, helps clients with self-funded health plans understand and maximize the value of their strategies, and represents client and partner needs within HMA. The Account Manager leads account strategies for satisfaction, retention, growth, and long-term partnerships; owns renewal planning and execution; and uses plan performance, utilization, and service data to provide insights and recommendations. The role also identifies opportunities to introduce HMA products and services, supports clients through sales, implementation, and onboarding, coordinates issue resolution across teams, monitors account health, and maintains CRM documentation. The position brings market and competitive intelligence to Client Success strategy and service development.

Requirements

1–2 years of experience in the health insurance industry.
1–2 years of experience working directly with clients or brokers.
2 years of account management experience.
Extensive knowledge of ERISA, benefit plan management, self-funded benefit plans, and stop loss.
Strong written and verbal communication skills.
Professional presence and appearance.
Ability to engage in community or networking opportunities outside normal business hours.

Nice To Haves

Bachelor’s degree in a healthcare-related field, communications, or business administration.
Washington State Agent’s License, Life & Disability license, or another professional designation such as CEBS or HIAA. This may be completed within the first 90 days after hire.

Responsibilities

Serve as the primary strategic relationship owner for an assigned portfolio of clients and broker/consultant partners, building trusted relationships and explaining the value HMA delivers.
Develop and execute account strategies focused on client satisfaction, retention, growth, and long-term partnerships; identify risks, opportunities, and evolving client needs.
Own the renewal strategy and process, including preparation, internal coordination, client and broker discussions, solution recommendations, and renewal deliverables.
Conduct client business reviews and strategic touchpoints, using available plan performance, utilization, and service data to identify insights, recommend solutions, and demonstrate HMA’s value.
Understand each client’s business objectives, benefit strategy, workforce needs, and plan priorities to provide tailored consultative recommendations.
Identify opportunities to introduce HMA products, services, and solutions that address client needs, improve member experience, support cost management, or strengthen plan performance.
Represent Client Success during the sales-to-implementation lifecycle, including finalist presentations, implementation activities, client onboarding, and transition to ongoing account management.
Partner with cross-functional HMA teams to resolve complex client issues, coordinate priorities, and deliver commitments while representing client needs and balancing expectations with operational capabilities.
Monitor account health and develop mitigation and communication strategies for service concerns, relationship risks, or competitive threats.
Maintain accurate and timely CRM documentation of client and broker interactions, relationship intelligence, opportunities, risks, commitments, and account activity.
Share market and competitive intelligence from client and broker conversations, industry events, and market activity to inform Client Success strategy, positioning, and service development.