Account Manager I

Terminix • Winter Garden, FL

10d

About The Position

This role is responsible for maintaining and expanding client relationships and ensuring client satisfaction and success. The Account Manager serves as the primary point of contact for assigned clients, manages their accounts, addresses their needs, and provides solutions to enhance their experience with lake management services.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 3 years of experience in account management, client relations, or sales.
• Valid driver's license from the state of residence.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and the ability to handle challenging situations professionally and diplomatically.
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple tasks and priorities.
• Proficiency in MS Office Suite and CRM software.

Nice To Haves

• Experience in account management, client relations, or sales within the environmental services or a related industry.
• Knowledge of lake management practices, environmental regulations, and water quality management.

Responsibilities

• Build and nurture strong, long-term client relationships, understand clients’ needs, and proactively address concerns or issues.
• Serve as the main point of contact for assigned client accounts and manage all aspects of the client relationship.
• Communicate regularly with clients by email, phone, and meetings to provide service updates, answer inquiries, and gather feedback.
• Assess client needs and requirements and collaborate with internal teams to develop tailored solutions and proposals.
• Coordinate and oversee client projects, ensuring timelines, budgets, and quality standards are met.
• Identify opportunities to upsell and cross-sell services or products to existing clients.
• Address client issues and concerns promptly, escalating complex matters to appropriate departments while ensuring client satisfaction.
• Develop strategies and initiatives to improve client retention and loyalty.
• Monitor industry trends, market developments, and competitor activity to identify opportunities for business growth and improvement.
• Prepare regular reports for management on account status, client feedback, and key performance indicators.

Benefits

• Professional growth opportunities, training, and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits; full-time colleagues may enroll immediately, with coverage starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives in many roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level