Account Manager I

Healthcare Management Administrators•Bellevue, WA

1d•Remote

About The Position

HMA is a third-party health plan administrator serving medium- to large-size employers with customized health plans and customer service. The Account Manager is the strategic relationship owner for an assigned portfolio of clients and broker or consultant partners. The role supports clients with self-funded health plans, helps them understand and maximize the value of their strategies, manages broker relationships, and represents client and partner needs within HMA. The Account Manager leads account strategies for satisfaction, retention, growth, and long-term partnerships; owns renewal processes; and conducts business reviews and strategic touchpoints. The role uses available performance, utilization, and service data to identify insights and recommend solutions, while developing a strong understanding of each client’s business objectives and benefit priorities. It also identifies opportunities to introduce HMA products and services, supports the sales-to-implementation lifecycle, coordinates with internal teams to resolve issues and deliver commitments, monitors account health, maintains CRM documentation, and shares market and competitive intelligence. HMA describes its culture as inclusive, flexible, and collaborative, with a focus on meaningful work, work-life balance, and employee growth. Employees may work remotely or use HMA’s renovated office just outside Seattle. HMA hires across the United States, except Hawaii and the cities of Los Angeles and San Francisco. A background screen is required before employment. Employees may encounter protected health information and must use and disclose it only on a need-to-know basis and in accordance with company policies and procedures.

Requirements

1–2 years of experience in the health insurance industry.
1–2 years of experience working directly with clients or brokers.
2 years of account management experience.
Extensive knowledge of ERISA, benefit plan management, self-funded benefit plans, and stop loss.
Strong written and verbal communication skills.
Professional presence and appearance.
Ability to engage in community and networking opportunities outside normal business hours.

Nice To Haves

Bachelor of Arts degree in a healthcare-related field, communications, or business administration preferred.
Washington State Agents License, Life & Disability, or another professional designation such as CEBS or HIAA preferred upon hire; may be completed within the first 90 days after hire.

Responsibilities

Serve as the primary strategic relationship owner for an assigned portfolio of clients and broker or consultant partners.
Build trusted relationships and ensure clients understand the value of HMA’s services, solutions, and partnerships.
Develop and execute account strategies focused on client satisfaction, retention, growth, and long-term partnership.
Identify account risks, opportunities, and evolving client needs proactively.
Own the renewal strategy and process for assigned accounts, including preparation, internal coordination, client and broker discussions, solution recommendations, and renewal deliverables.
Conduct regular client business reviews and strategic touchpoints, using available plan performance, utilization, and service trend data to identify insights, recommend solutions, and demonstrate HMA’s impact and value.
Understand each client’s business objectives, benefit strategy, workforce needs, and plan priorities to provide tailored consultative recommendations.
Identify opportunities to introduce HMA products, services, and solutions that address client needs, improve the member experience, support cost management, or strengthen plan performance.
Represent Client Success throughout the sales-to-implementation lifecycle, including finalist presentations, implementation activities, onboarding, and transition to ongoing account management.
Partner with cross-functional teams to resolve complex client issues, coordinate priorities, and ensure commitments are delivered.
Represent the voice of the client internally while balancing client expectations with operational capabilities.
Monitor account health and develop mitigation and communication strategies for service concerns, relationship risks, or competitive threats.
Maintain accurate, timely CRM documentation of client and broker interactions, relationship intelligence, opportunities, risks, commitments, and other account activity.
Share market and competitive intelligence from client conversations, broker relationships, industry events, and market activity to inform Client Success strategy, positioning, and service development.
Engage in community and networking opportunities outside normal business hours.

Benefits

Base salary range of $90,000–$100,000 for the greater Seattle area, varying by geography, skills, experience, education, and other job- or market-related factors.
Performance-based incentive bonuses are available.
Seventeen paid time-off days for individual contributors.
Eleven paid holidays.
Two paid personal days and one paid volunteer day.
Company-subsidized medical, dental, vision, and prescription insurance.
Company-paid disability, life, and AD&D insurance.
Voluntary insurance plans.
HSA and FSA pre-tax programs.
401(k) retirement plan with company match.
Annual $500 wellness incentive and $600 wellness reimbursement.
Remote work and continuing education reimbursements.
Discount program.
Parental leave.
Up to $1,000 annual charitable giving match.
Flexible work schedules supporting employees across US time zones.
Option to work remotely or use the renovated office outside Seattle, which offers free parking, a gym, and refreshments.
Career growth opportunities through the performance management program.
In-person employee events, including an annual all-hands meeting, summer picnic, trivia night, and holiday party.