CUSTOMER SERVICE MANAGER (ACCOUNT & ROUTE MANAGEMENT) - GRIMES, IA

Compass Group•Grimes, IA

18d•$65,000 - $75,000•Onsite

About The Position

The Customer Service Manager is responsible for client retention and service quality across assigned accounts and locations. The role includes conducting site visits, supporting branch grand openings, monitoring compliance with local and national account standards, and developing and implementing action plans to improve SSS and control V-9 measures such as food waste and out-of-stocks. The manager develops account-level incremental sales plans with local management, tracks performance, and works to increase profitability. The position also supports customer retention and the point-of-sale experience, identifies retail pricing opportunities, promotes repeat sales, introduces products to increase revenue, and drives compliance with merchandising standards. Location performance is assessed through audit reports and Quarterly District Evaluations. When needed, the manager performs Route Driver duties, including driving a company vehicle on an established route to deliver products, provide services, and fill and maintain vending and related equipment. The position is based in Grimes, Iowa, requires travel to client sites, and may involve occasional weekend work based on business needs.

Requirements

At least 3 years of driving experience.
A valid Non-CDL Class C driver's license, unless otherwise indicated by state, and a good driving record.
Ability to travel to client sites.
Excellent communication skills.
Passion for providing world-class service to clients and customers.
Ability to consistently lift 50 lbs.
Ability to operate, or willingness to learn to operate, material handling equipment such as a box truck and handcarts.

Nice To Haves

Bachelor’s degree preferred; a two-year college degree or an equivalent combination of education and experience is acceptable.
Preferred 1–2 years of experience in a customer service position, or at least 1 year of related experience.
Route management, retail, and merchandising experience preferred.
Food and beverage experience.

Responsibilities

Conduct site visits and support client retention.
Assist branches with grand openings.
Ensure compliance with local and national account standards and review corporate compliance reporting.
Develop and implement action plans to improve SSS and control V-9 measures, including food waste and out-of-stocks.
Develop account-level incremental sales plans with local management, track performance, and increase profitability through the Owners Business Plan.
Coordinate efforts to improve customer retention and the client experience at the point of sale.
Develop retail pricing opportunities, encourage repeat sales using best practices, and introduce new products to increase revenue.
Drive compliance with merchandising standards.
Assess location performance through audit reports, including Quarterly District Evaluations.
When needed, perform Route Driver functions, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.