CUSTOMER SERVICE MANAGER (ROUTE & ACCOUNT MANAGEMENT) - DENVER, CO

Compass Group•Denver, CO

4d•$70,000 - $80,000

About The Position

The Customer Service Manager (CSM) delivers an exceptional customer experience while overseeing day-to-day operations. The role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. Working closely with drivers, clients, and the operations team, the CSM proactively resolves issues, maintains service standards, and supports efficient operations. The position is important to customer satisfaction, retention, and overall operational performance. The CSM visits client sites and may perform Route Driver duties when needed, including driving a company vehicle on an established route to deliver products, provide services, and fill and maintain vending and related equipment. The role is based in Denver, Colorado, and requires travel to client sites.

Requirements

At least 2 years of related experience.
At least 3 years of driving experience.
Valid Non-CDL Class C driver's license, unless otherwise indicated by state, and a good driving record.
Strong leadership skills and experience managing, mentoring, and developing frontline teams.
Experience managing employee performance, including goal setting, coaching, and corrective action.
Ability to operate, or willingness to learn to operate, material handling equipment such as a box truck and handcarts.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, and route management software.
Excellent communication skills.
Ability to travel to client sites.
Ability to lift 50 pounds on a consistent basis.
Passion for providing world-class service to clients and customers.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree preferred; a two-year college degree or equivalent combination of education and experience is acceptable.
At least 3 years of customer service experience preferred.
Route management, retail, or food and beverage management experience.
Merchandising experience.

Responsibilities

Conduct site visits and support client retention.
Assist branches with grand openings.
Ensure compliance with local, national account, and merchandising standards; review corporate compliance reporting.
Develop and implement action plans to improve SSS/control V-9, including food waste and out-of-stock issues.
Develop account-level incremental sales plans with local management, track performance, and increase profitability through the Owners Business Plan.
Coordinate efforts to improve customer retention and the client experience at the point of sale.
Develop retail pricing opportunities, encourage repeat sales using best practices, and introduce new products to increase revenue.
Assess location performance using audit reports and Quarterly District Evaluations.
Perform Route Driver duties as needed, including driving a company vehicle on an established route, delivering products, rendering services, and filling and maintaining vending and related equipment.
Manage, mentor, train, onboard, and develop frontline employees; set goals, coach, and take corrective action as appropriate.