Customer Care Coordinator-Denver, CO

Lifeway Mobility Recruiting Team • Denver, CO

22h • $21 - $25

About The Position

Lifeway Mobility is hiring a Customer Care Coordinator to serve as the first point of contact for prospective customers seeking accessibility solutions. The role involves responding to inquiries, understanding customers’ needs, determining whether Lifeway’s products may meet those needs, and scheduling initial evaluations with the Sales team.

The coordinator qualifies leads, prepares prospective customers and their family members for evaluations, and records comprehensive notes in the company’s ERP/CRM system to support a smooth handoff to Sales Consultants. The role works closely with the sales team and local branch to help customers receive timely and efficient service and to ensure consultants have the information needed for successful evaluations.

Requirements

• At least 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in the MS Office suite.
• Familiarity with CRM software.

Responsibilities

• Answer prospective customers’ phone calls and return voicemails and emails.
• Qualify prospective customers and assess whether Lifeway’s products may meet their needs.
• Schedule initial customer evaluations for the Sales team.
• Use the ERP system to track customer interactions and enter detailed notes for Sales Consultants.
• Prepare prospective customers and their family members for evaluations.
• Coordinate closely with the sales team and local branch to support efficient customer care and successful evaluations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed