Rental Coordinator - Denver, CO

Zedcor Security Solutions•Arvada, CO

1d•$70,000 - $80,000

About The Position

The Rental Coordinator plays a vital support role within Zedcor's branch operations, ensuring equipment logistics, customer service, and administrative processes run smoothly and accurately. This position coordinates rental activity, maintains equipment records, manages on-call responsibilities, and supports the field team with timely, organized documentation. The Rental Coordinator works closely with the Branch Manager, service technicians, and Sales Representatives to ensure rentals are tracked, equipment is accounted for, and customer interactions reflect Zedcor's commitment to excellence. The role processes rental requests and reservations, tracks schedules and equipment availability, serves as a customer contact for inquiries and quotes, coordinates deliveries and pickups, dispatches technicians, oversees inventory records, schedules equipment maintenance, maintains rental and billing documentation, prepares activity reports, and follows up with customers to address concerns and identify opportunities for further business.

Requirements

High school diploma or equivalent.
At least 2 years of experience in equipment rental, customer service, or logistics coordination.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability to manage multiple tasks in a fast-paced environment.
Excellent problem-solving and organizational abilities.
Ability to lift or move equipment weighing up to 50 lbs.
Ability to stand, walk, or sit for extended periods.

Nice To Haves

Additional education in business, logistics, or a related field.

Responsibilities

Process rental requests and coordinate equipment reservations.
Track rental schedules to ensure equipment availability and minimize conflicts.
Serve as the primary point of contact for customers, handle inquiries, and provide rental quotes.
Respond promptly to customer needs and resolve rental-related issues.
Arrange equipment deliveries, pickups, and transfers in collaboration with technicians and delivery teams.
Monitor delivery schedules to ensure on-time service.
Dispatch technicians to service and maintain equipment.
Monitor equipment status and availability and maintain accurate records.
Coordinate with maintenance teams to schedule servicing and repairs for rental equipment.
Maintain detailed records of rental agreements, inventory usage, and billing details.
Prepare reports on rental activity, equipment utilization, and customer satisfaction.
Follow up with customers during and after rentals to ensure satisfaction and address concerns.
Identify opportunities for additional services or repeat business.