Rental Coordinator

Cleveland Brothers Equipment Co•Mount Pleasant, PA

About The Position

Cleveland Brothers Equipment Co., Inc., the exclusive Cat® dealership serving western and central Pennsylvania, northern West Virginia, and western Maryland, is seeking a motivated self-starter to join its rental team. The Rental Coordinator supports rental and sales activity by responding to customer inquiries, coordinating equipment availability and readiness, preparing rental contracts, arranging deliveries, and helping maximize utilization of the rental fleet. The role works with customers and teams across company locations and departments.

Requirements

Be organized and detail-oriented, with the ability to handle and prioritize multiple tasks and meet deadlines.
Knowledge of equipment product lines.
Good problem-solving and communication skills.
Flexibility, cooperation, and teamwork with all departments and locations.
Knowledge of current company policies and procedures.
Basic keyboard and computer skills, with proficiency in Lotus Notes and DBSI.
Ability to work overtime and travel when required.

Responsibilities

Answer incoming rental- and sales-related calls and maintain a call log.
Qualify customer needs against rental equipment availability.
Help educate customers about equipment specifications, safety concerns, and proper equipment use.
Initiate and maintain rental contracts accurately and promptly.
Obtain information required by the credit department to approve payment terms.
Process CAT Access and credit card payments.
Coordinate with service departments at all locations to ensure rental fleet equipment is ready.
Communicate with the transportation department to arrange rental deliveries and call-offs.
Obtain proof of required insurance from customers’ insurance companies.
Assist other Rental Coordinators and Salesmen in maximizing rental inventory utilization throughout the company.
Perform other duties as assigned by the Supervisor.