Rental Coordinator
About The Position
EquipmentShare is hiring a Rental Coordinator at its rental facility in Baltimore, Maryland. The coordinator responds to customer leads and inquiries, helps customers select equipment, builds and maintains relationships with contractors and construction company principals, and develops strategies to increase market share and improve the customer experience. The role uses EquipmentShare’s proprietary T3 technology to access current machine information and support an efficient rental experience. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked.
Requirements
- High school diploma or equivalent.
- Strong listening skills and a commitment to solving customer problems.
- Ability to build, nurture, and maintain customer relationships throughout the rental process.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to the fast pace of a growing company.
Responsibilities
- Respond to inbound leads and guide customers through the EquipmentShare rental process.
- Build relationships with contractors and construction company principals to expand the customer base.
- Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
- Maintain existing customer relationships and ensure customers are satisfied with the service and support they receive.
- Keep customers informed about additional ways EquipmentShare can help improve their businesses.
- Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
- Develop sales strategies and techniques to increase market share and improve the customer experience.
- Stay educated on EquipmentShare products and services.
Benefits
- Competitive compensation.
- Full medical, dental, and vision coverage for full-time employees.
- Generous paid time off and paid holidays.
- 401(k) with company match.
- Tool and boot reimbursements, depending on role.
- Gym membership stipend and wellness programs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
- Monthly family dinner night, subject to restrictions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
