Rental Coordinator

EquipmentShare • Wilmington, DE

9d • $20 - $30 • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Wilmington, Delaware. The role supports customers through the equipment rental process and helps grow and maintain customer relationships. The coordinator uses EquipmentShare’s proprietary T3 technology platform to access up-to-date machine information and help customers get the right equipment at the right time. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked. The stated salary range is $19.50–$30; final compensation may vary based on factors including experience and location.

The company describes its environment as fast-paced, mission-driven, and focused on continuous improvement, customer service, and transforming the construction industry through technology. Employment is contingent on passing a background check. Some roles require a drug test, depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and an interest in solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company.
• Ability to stay continuously educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers about ways EquipmentShare can help them save money, make more money, and operate more efficiently.
• Maintain and nurture customer relationships to support satisfaction with EquipmentShare’s service and support.
• Keep customers informed about additional ways EquipmentShare can improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Use the T3 technology platform to access current machine information and help match customers with appropriate equipment.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED