Rental Coordinator

EquipmentShare • Clarksville, TN

11h • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Clarksville, Tennessee. The role helps customers navigate the equipment rental process and supports the company’s effort to modernize equipment rentals through its proprietary T3 technology, which provides up-to-date information about equipment and helps match customers with the right equipment at the right time. The position is associated with a new location scheduled to open in January; interviews are currently being conducted.

The Rental Coordinator builds and maintains relationships with contractors and construction company principals, helps grow the customer base, and works to ensure customers are satisfied with the service and support they receive. The coordinator also responds to customer communications and contributes to sales strategies intended to increase market share and improve the customer experience.

The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.; overtime pay is offered after 40 hours worked. Employment is contingent on passing a background check. Some roles require a drug test depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a commitment to solving customer problems.
• Ability and enthusiasm to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company.
• Energy, effort, optimism, grit, heart, and humility in the workplace.
• Openness to change and continuous improvement.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture existing customer relationships to ensure satisfaction with service and support.
• Keep customers informed about new or additional ways EquipmentShare can help improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Stay educated on EquipmentShare products and services.

Benefits

• Monthly family dinner night (restrictions apply).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED