Rental Coordinator

Ironclad Powered by Mersino • Baytown, TX

13d

About The Position

The Rental Coordinator manages and processes the branch’s rental and sales agreements, facilitates the rental process, responds to inquiries, and supports customer satisfaction with a safety-first mindset. The role calls for excellent communication, attention to detail, multitasking, collaboration, and support for the company’s vision and team culture. The coordinator maintains accurate rental and vendor records, processes transactions and documentation, and provides backup support to office teammates as needed. The position is located in Baytown, Texas.

Requirements

• High school diploma or equivalent experience.
• 1–2 years of data entry experience.
• Strong verbal and written communication skills.
• Detail-oriented, with strong organizational and multitasking abilities.
• Strong critical-thinking and problem-solving skills.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Three or more years of experience in the rental industry, customer service, or billing; preferred but not required.
• MS Excel experience.

Responsibilities

• Address customer invoice inquiries and discrepancies, provide appropriate documentation and solutions in a timely manner, and follow up to ensure customer satisfaction.
• Provide existing and potential customers with information about rental services, pricing, and availability.
• Prepare documentation for customer contracts.
• Process rental transactions for outgoing and incoming equipment, verifying that entered information is correct and accurate.
• Ensure returned or off-rented equipment is documented properly and promptly.
• Collaborate with other departments to coordinate rental activities.
• Provide backup support to other office team members as necessary.
• Suggest ideas to improve branch efficiency.
• Maintain accurate records of rental transactions, customer information, rental agreements, and payments.
• Create and receive vendor purchase orders and invoices to ensure proper payment.
• Verify and reconcile vendor statements and resolve discrepancies.
• Perform other duties as assigned.

Benefits

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Hands-on experience in a dynamic and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED