Rental Coordinator

EquipmentShare • Baltimore, MD

6d • $20 - $30 • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Baltimore, Maryland. The role supports customers throughout the equipment rental process and helps grow the customer base by building relationships with contractors and construction company principals. Rental Coordinators use EquipmentShare’s proprietary T3 technology to access current information on equipment and help ensure customers receive suitable equipment when they need it. The position is part of a fast-paced, growing, mission-driven company, with opportunities for career advancement, leadership training, and professional development.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a customer-focused approach to solving problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay informed about EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Expand the existing customer base by building relationships with contractors and construction company principals.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture existing customer relationships to support customer satisfaction and keep customers informed about ways EquipmentShare can help their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop new sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED