IA Account Manager I

AvidXchange • Charlotte, NC

3d • Hybrid

About The Position

The Payment Accelerator Account Manager I manages an assigned supplier portfolio to drive program engagement, revenue growth, and account health. The role builds supplier relationships, provides program education, resolves account issues, and performs proactive collections and recovery activities while delivering a consistent supplier experience.

The Account Manager manages supplier onboarding, education, retention, account inquiries, and issue resolution; monitors portfolio performance and account activity; and coordinates with internal teams. The role also manages preventive collections and account recovery, maintains accurate account records, and uses reporting and business tools to meet revenue, engagement, recovery, and service goals. The position collaborates across departments and recommends improvements to processes and supplier communications.

AvidXchange is a provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. Founded in 2000 in Charlotte, North Carolina, the company has more than 1,300 teammates working across the United States or remotely. It describes its culture as Connected as People, Growth Minded, and Customer Obsessed.

Requirements

• Experience in account management, customer service, financial services, collections, or a related field.
• Strong communication and relationship management skills, including the ability to explain program requirements and navigate sensitive financial conversations.
• Strong analytical, organizational, and problem-solving skills, with sound judgment and consistent follow-through.
• Ability to manage competing priorities and work effectively across CRM systems, reporting tools, and operational platforms.

Responsibilities

• Manage and grow supplier relationships through proactive outreach, onboarding, education, and retention efforts.
• Monitor portfolio performance and account activity to identify growth opportunities, declining engagement, and potential financial risk.
• Own supplier inquiries and account issues, coordinating with internal teams to achieve timely and accurate resolution.
• Manage account recovery and preventive collections, including outstanding balances, payment commitments, approved repayment arrangements, and appropriate escalations.
• Maintain accurate account records and document supplier interactions, commitments, and follow-up actions.
• Use reporting and business tools to prioritize work, track outcomes, and meet established revenue, engagement, recovery, and service goals.
• Collaborate across departments and recommend improvements to processes and supplier communications.
• Perform additional duties as assigned.

Benefits

• 18 days of PTO
• 11 holidays: 8 company-recognized and 3 floating holidays
• 16 hours per year of paid Volunteer Time Off
• Competitive healthcare
• High Deductible Health Plan option with $0 monthly premium for teammate-only coverage
• Dental Base Plan coverage
• Company-paid life insurance
• Company-paid long-term disability
• Company-paid short-term disability
• Employee Assistance Program with counseling, legal and financial consultations, and health advocacy for teammates and eligible dependents
• Onsite health clinic with Atrium Health for teammates and eligible dependents
• 401(k) match: 100% match on the first 3% of salary, plus 50% match on the next 2%
• Eight weeks of parental leave paid at 100% by AvidXchange
• Eight weeks of eldercare leave at 100% pay to care for a qualifying family member
• Discounts on pet, home, and auto insurance
• Onsite gym fitness center, yoga studio, and basketball court
• Gym reimbursements for remote teammates up to $28 per month
• Tuition reimbursement up to the federal maximum of $5,250
• Hybrid workplace flexibility
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed