Account Manager Jobs

About The Position

Requirements

• Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments
• Strong troubleshooting and root-cause analysis skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience working across multiple teams to solve customer challenges and deliver successful outcomes
• Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments
• Strong organizational skills with the ability to manage competing priorities and customer needs
• Interest in helping customers adopt new technologies and improve operational effectiveness
• Ability to work independently while collaborating closely with cross-functional teams
• Commitment to delivering exceptional customer experiences
• Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately

Nice To Haves

• Experience supporting public safety, law enforcement, government, or mission-critical operational environments
• Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies
• Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms
• Familiarity with AI-powered products, workflow automation, or operational technology solutions
• Relevant technical certifications (Microsoft, Cisco, ITIL, cloud certifications, etc.)

Responsibilities

• Serve as the primary technical point of contact for assigned agencies
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions
• Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams
• Manage escalations and ensure timely resolution of customer-impacting issues
• Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem
• Partner with deployment teams to design, configure, test, and implement Axon solutions
• Support successful onboarding and transition to steady-state operations
• Help customers adopt new capabilities and incorporate technology into existing workflows
• Identify barriers to adoption and recommend best practices to improve utilization
• Support customers through operational and technology changes associated with new deployments
• Build trusted relationships with technical and operational stakeholders within assigned agencies
• Serve as an advocate for customer needs and priorities within Axon
• Conduct regular customer reviews focused on technical health, adoption, and operational success
• Provide guidance on product capabilities, integrations, and recommended usage patterns
• Help customers understand how technology supports their operational objectives
• Develop an understanding of customer workflows and operational environments
• Identify opportunities to improve efficiency, product utilization, and operational effectiveness
• Support customer adoption of AI-powered capabilities across the Axon ecosystem
• Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences
• Contribute insights that help Product and Engineering teams better understand customer needs
• Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making
• Assist customers with data integrations, reporting requirements, and workflow visibility
• Monitor customer health indicators, adoption metrics, and technical performance trends
• Use data to identify opportunities for improvement and proactive customer engagement
• Deliver advanced product training and technical education to customer stakeholders
• Develop and maintain customer-facing documentation and best practices
• Help agencies build confidence in using Axon's solutions effectively
• Support knowledge transfer and operational readiness during deployments and upgrades
• Work onsite with customers as needed to support deployments, training, troubleshooting, and operational success
• Maintain strong awareness of customer environments and evolving needs
• Support critical incidents and high-priority customer situations when required

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs