Regional Account Manager, Medical Stop Loss (MSL) Distribution

Prudential Financial • Newark, NV

18h • $82,500 - $136,100

About The Position

Prudential’s Group Insurance (GI) is seeking a Regional Account Manager for the Medical Stop Loss Distribution team. The role provides sales-cycle and administrative support to one or more Regional Sales Directors, MSL. The Regional Account Manager is expected to develop comprehensive knowledge of the MSL prospect and customer base, RFP pipeline, producer relationships, key contacts, and products offered, as well as proficiency with relevant Prudential systems and software. This position is a key member of the regional MSL Distribution team and works closely with the Regional Sales Director, MSL.

The role supports customer and business development activities for assigned accounts, helping coordinate marketing, sales, and support services. It involves understanding customer requirements, maintaining customer satisfaction, facilitating timely issue resolution, presenting products and plan design information, and responding to questions about Prudential’s product offerings.

Requirements

• Two to three years of Medical Stop Loss product and/or account management experience.
• Strong customer service experience and the ability to manage deadlines.
• Experience in the Medical Stop Loss industry, sales administration, broker relations, customer service, RFP pipeline management, or equivalent.
• Three or more years of relevant experience.
• Strong analytical, organizational, and time-management skills, with attention to detail.
• Excellent written and verbal communication and presentation skills.
• Customer-focused and resolution-oriented approach.
• Ability to manage multiple priorities in a timely manner.
• Demonstrated success servicing multiple small- to medium-sized financial or insurance accounts.
• Self-motivated, able to work independently, and able to deliver timely results.
• Ability to develop and grow relationships while maintaining targeted retention rates.
• Proven ability to partner successfully with consultants, brokerage firms, and/or third-party administrators.
• Active Life and Health Insurance license, or ability to obtain one within 30 days of hire.

Nice To Haves

• Knowledge and understanding of customer service and relationship management concepts.
• Solid knowledge of group insurance products and services.

Responsibilities

• Support and manage the Medical Stop Loss RFP pipeline for new sales and renewal opportunities, collecting the information needed to develop comprehensive proposals in a timely manner.
• Provide administrative sales support and act as a liaison among sales personnel, customers, producers, and home office contacts.
• Partner with GI Sales Executives, Account Executives, or Account Managers to manage the RFP process, including monitoring RFP inboxes, entering information into internal sales systems, tracking timelines, reviewing responses for completion, distributing proposals, and communicating with brokers on behalf of the Regional Sales Director, MSL and GI sales team.
• Organize and maintain the office, including ensuring shared equipment and supplies are available and working.
• Serve as a resource for new hires and assist with onboarding for the MSL Distribution team.
• Participate in team meetings and training, and provide backup for other team members when required.
• Document and maintain sales and customer records to meet compliance requirements.
• Support customer activities such as finalist meetings, enrollment, and benefit fair preparation, including ordering brochures and giveaways.
• Work on special projects throughout the year.
• Coordinate marketing, sales, and support services for assigned accounts.
• Understand assigned customers’ requirements and initiate actions to maintain high customer satisfaction.
• Partner proactively with internal contacts to resolve issues raised by customers or brokers in a timely manner.
• Present products, services, and plan design information to meet customer needs.
• Address customer questions and concerns about Prudential’s product offerings.

Benefits

• Market-competitive base salary with yearly bonus potential.
• Medical, dental, vision, life, and disability insurance.
• Paid Time Off and leaves of absence, including parental and military leave.
• 401(k) plan with company match of up to 4%.
• Company-funded pension plan.
• Wellness programs, including up to $1,600 per year in reimbursement for qualifying personal wellbeing purchases.
• Work/Life Resources supporting areas such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance approved college enrollment and accredited certificate programs.
• Employee Stock Purchase Plan allowing shares to be purchased at 85% of the lower of the beginning or ending purchase-period price.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed