Senior Partner Account Manager

Genesys • Poland, ME

18h

About The Position

Drive revenue growth across Poland by expanding the impact of Genesys' partner ecosystem, creating scalable routes to market, and helping partners deliver customer experience solutions that generate measurable value. The role owns strategic partner relationships across the full lifecycle, from identifying and recruiting high-potential partners through enablement, joint go-to-market planning, pipeline development, and revenue execution.

Shape how Genesys solutions are positioned and sold through named partners, building preference for Genesys Cloud and its AI-powered customer experience capabilities within partner portfolios and sales organizations. Work closely with direct sales, alliances, marketing, and technical teams to align partner strategies with customer opportunities and turn joint business plans into sustainable pipeline and revenue growth.

The role spans executive-level partner relationships and individual customer opportunities, including forecasting, commercial negotiations, sales execution, and the development of scalable engagement models. It offers visibility across Genesys and its partner community, along with opportunities to deepen expertise in SaaS, cloud, AI, strategic alliances, and complex enterprise sales while contributing to broader regional growth initiatives.

Requirements

• At least 5 years of sales, partner management, channel sales, or strategic alliance experience, preferably within cloud or SaaS software.
• Proven track record of achieving or exceeding revenue targets in complex B2B sales environments.
• Demonstrated success managing complex sales cycles, including pipeline development, forecasting, negotiation, and closing.
• Strong experience building trusted relationships with executives, stakeholders, and key influencers across partner and customer organizations.
• Ability to understand customer and partner needs and articulate relevant technology and business solutions.
• Strong commercial judgment and experience developing partner strategies, joint business plans, and go-to-market initiatives.
• Fluency in Polish and English.
• Bachelor's degree or equivalent relevant professional experience.
• Ability to travel up to 50 percent.

Nice To Haves

• Experience selling cloud-based customer experience, contact center, enterprise software, or related SaaS solutions.
• Strong background in developing pipeline through both established and newly recruited partners.
• Experience building executive-level relationships across complex partner ecosystems and enterprise customer organizations.
• Familiarity with AI-enabled customer experience technologies and their application within enterprise transformation initiatives.

Responsibilities

• Own end-to-end sales performance across named partners, driving pipeline creation, revenue growth, and successful execution of customer opportunities.
• Develop scalable partner business plans with clear sales targets, engagement models, go-to-market strategies, and measurable growth priorities.
• Drive strategic enablement across partner organizations so they can position, sell, and deliver Genesys customer experience solutions throughout the customer lifecycle.
• Build preference for Genesys Cloud and its AI-powered customer experience capabilities within partner portfolios, executive relationships, and sales teams.
• Lead pipeline development and forecasting with key partners, working with Genesys sales and alliances teams to accelerate opportunities and improve revenue predictability.
• Identify, recruit, and secure commitment from strategic partners capable of creating incremental routes to market.
• Execute joint business and marketing plans with partners to increase market reach, enterprise adoption, and sustainable revenue contribution.
• Align partners with Genesys direct sales teams, maintaining clear visibility into priorities, opportunities, account engagement, and shared customer outcomes.
• Structure and negotiate partnership agreements that create incremental commercial value and strengthen long-term strategic relationships.
• Partner with senior leaders, executives, stakeholders, and key influencers across Genesys, partner organizations, and customers to advance complex opportunities and strategic initiatives.

Benefits

• Flexible ways of working.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time.
• August Free Fridays.
• Well-being resources and regionally tailored programs for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior