Senior Account Manager - Large Lines

Hilb Group • Uniondale, NY

18h • $100,000 - $125,000 • Onsite

About The Position

Hilb Group is seeking a motivated and ambitious Commercial Lines Senior Account Manager to manage an assigned book of business and serve as the primary client relationship manager. The role is based at the company’s Uniondale, New York agency and is an in-office position. The ideal candidate is organized, able to prioritize, motivated to succeed, and effective working with a team.

Requirements

• High school degree required.
• 7–10 years of experience in customer service and/or sales in the property and casualty insurance industry.
• Strong interpersonal skills and ability to communicate effectively by phone or email.
• Superior listening skills and the ability to identify customer needs and opportunities using question-based selling and retention techniques.
• Self-directed, with good decision-making and time-management skills.
• Proficient computer skills.
• Knowledge of insurance software, including AMS360.

Nice To Haves

• Professional designations preferred.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager, with responsibility for overall account servicing and maintenance.
• Respond to inquiries about insurance coverages, policy changes, and general insurance questions related to lines of business.
• Handle billing, service, and endorsement requests and process associated paperwork.
• Act as a liaison between customers and carriers, working with both to support a mutually beneficial relationship.
• Manage renewal and expiration lists for the assigned book of business; review loss information, obtain updated information and renewal applications, and negotiate renewal pricing when necessary.
• Maintain knowledge of company systems and offerings.

Benefits

• Company-paid life insurance, long-term disability, and short-term disability.
• Medical, dental, vision, and FSA/HSA plans.
• 401(k) with company match.
• Voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous paid time off.
• Collaborative team of professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED