Commercial Lines Senior Account Manager

Brown & Brown Insurance•Boston, MA

2d•$36 - $53•Onsite

About The Position

Brown & Brown is seeking a Commercial Lines Senior Account Manager to service its Commercial Lines client base in collaboration with the Commercial Lines Leader and Office Leader. The role also partners with producers to service and market new accounts. The Senior Account Manager provides exceptional customer service to complex and large middle-market commercial accounts and contributes to new business generation. The position may be based in the Boston, Dedham, Merrimack, or Holbrook office.

Requirements

High school diploma.
Strong technical knowledge of the industry of expertise being targeted.
Proficiency with Microsoft Office Suite.
Proficient use of office equipment, including copy machines, printers, fax machines, and binding machines.
Exceptional telephone demeanor.
Ability to maintain a high level of confidentiality.
Insurance Producer license in good standing, with authorities in the states needed to service the assigned book of business.

Nice To Haves

Associate’s or bachelor’s degree.
Four or more years of experience in a Commercial Lines department at an agency or company level.

Responsibilities

Build, expand, and solidify relationships with clients at all levels, and coordinate appropriate resources to address client needs, including risk and underwriting or policy issues.
Manage and retain existing books of business.
Follow up on customer needs and resolve problems or issues.
Prepare billings and invoices in a timely manner.
Manage the end-to-end client service process, including marketing and updating the agency management system with final required documents.
Review daily, weekly, and monthly reports, such as expiration and daily download reports.
Prepare customer renewals, including proposals and presentations, ensuring they align with customer requests and requirements.
Collaborate with producers in servicing and marketing new accounts.