Senior Account Manager Commercial Lines

Acrisure•Maitland, FL

9d•Onsite

About The Position

Acrisure is hiring a senior-level Account Manager in the Large Commercial Lines space. The role performs routine account-management responsibilities and serves as the primary point of contact for assigned clients. The Account Manager leads day-to-day service and stewardship for a designated book of large, complex commercial accounts and occasionally supports Account Executives serving clients with extensive administrative needs. The position works closely with Producers, Account Executives, carriers, and clients to manage renewals, new business marketing, policy documentation, coverage questions, and service needs in accordance with agency procedures and service standards. Candidates should be comfortable working onsite to support collaboration, team leadership, and cross-functional partnership.

Requirements

At least 5 years of experience in Commercial Lines Property & Casualty.
Strong organizational skills and ability to prioritize and work proactively.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication and strong interpersonal skills.
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Ability to solve practical problems, interpret varied instructions, and work with variables provided in written, oral, diagram, or schedule form.
High school diploma required.
Active Property & Casualty license required.
Comfort with an onsite presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Associate degree or higher preferred.
Applied Systems / EPIC experience.
CRIS, CPCU, or completion of a special training course.

Responsibilities

Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring client needs are addressed in line with agency procedures and service standards.
Oversee the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
Manage new business marketing with Producers and Account Executives by developing placement strategies, preparing carrier submissions, evaluating quotes, and securing program structures.
Review and analyze policy audits, ensuring accuracy and proactively addressing discrepancies with carriers and clients.
Ensure policy documents, endorsements, and binders are accurate and complete, and that coverage terms match negotiated and ordered conditions.
Respond promptly to client inquiries, carrier requests, and service needs, providing guidance to strengthen client relationships.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring timely delivery and compliance.
Maintain accurate documentation of client activities, communications, and transactions in Applied EPIC, supporting data integrity and audit readiness.
Use agency technology platforms, including upload/download and interface capabilities, to improve workflow efficiency and accuracy.
Partner with Producers and Account Executives by communicating account developments, identifying service issues, and elevating risks or concerns to leadership when appropriate.
Stay informed about industry trends, carrier appetites, and underwriting guidelines to support client placements and coverage recommendations.
Maintain expertise in commercial insurance coverages and policy language to advise clients on program structure, coverage adequacy, and emerging exposures.
Support workflow improvement, training, and cross-functional collaboration, and mentor junior team members as needed.
Perform additional duties and provide backup support for other team members or functions as requested by leadership.