Senior Account Manager Commercial Lines

Acrisure South Insurance Services, LLC•LEESBURG, FL

3d•Onsite

About The Position

Acrisure is a global fintech company providing solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and other areas. This senior-level Account Manager role supports a large book of construction accounts in the Large Commercial Lines space and serves as the primary point of contact for assigned clients. The role performs routine account-management responsibilities and may occasionally support Account Executives with clients requiring extensive administrative service. The Account Manager leads day-to-day service and stewardship for large, complex commercial accounts; manages renewals and new-business marketing; coordinates with carriers, Producers, and Account Executives; and advises clients on coverage and program structure. The position also maintains accurate client records in Applied EPIC, supports efficient use of agency technology, and contributes to team improvement and mentorship. Candidates should be comfortable working on site to support collaboration, team leadership, and cross-functional partnership.

Requirements

At least 5 years of Commercial Lines Property & Casualty experience.
Active Property & Casualty license.
Strong organizational skills and the ability to prioritize and be proactive.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Ability to solve practical problems, interpret varied instructions, and deal with variables presented in written, oral, diagram, or schedule form.
High school diploma.
Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Applied Systems / EPIC experience.
Associate degree or higher.
CRIS, CPCU, or completion of a special training course.

Responsibilities

Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring client needs are addressed in accordance with agency procedures and service standards.
Oversee the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
Manage new-business marketing with Producers and Account Executives by developing placement strategies, preparing carrier submissions, evaluating quotes, and securing suitable program structures.
Review and analyze policy audits, ensuring accuracy and addressing discrepancies with carriers and clients.
Ensure policy documents, endorsements, and binders are accurate and complete, with coverage terms reflecting negotiated and ordered conditions.
Respond promptly to client inquiries, carrier requests, and service needs, providing guidance and supporting strong client relationships.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.
Document client activities, communications, and transactions in Applied EPIC, maintaining data integrity and audit readiness.
Use agency technology platforms, including upload/download and interface capabilities, to improve workflow efficiency and accuracy.
Partner with Producers and Account Executives, communicate key account developments, identify service issues, and escalate risks or concerns to leadership when appropriate.
Stay informed about industry trends, carrier appetites, and underwriting guidelines, applying market knowledge to client placements and coverage recommendations.
Maintain expertise in commercial insurance coverages and policy language to advise clients on program structure, coverage adequacy, and emerging exposures.
Support workflow improvement, training, and cross-functional collaboration, and mentor junior team members as needed.
Perform additional duties and provide backup support for other team members or functions as requested by leadership.