Senior Account Manager, Large Commercial Lines

Smith Brothers Insurance•Glastonbury, CT

About The Position

The Senior Account Manager on the Large Commercial Lines team manages a portfolio of middle-market to large commercial lines clients with sophisticated risk profiles and complex insurance programs, including accounts with more than $20,000 in commissionable revenue. Working closely with Risk Advisors, this role uses technical expertise, industry knowledge, and client service skills to deliver strong results, retain clients, and support long-term account success. The position is intended for an experienced Property & Casualty insurance professional committed to service excellence. The role may be fully remote from an approved work location, with in-office presence and travel as required, or hybrid, with approximately three days per week on-site in Glastonbury, Connecticut and remote work with manager approval. Some travel and non-standard working hours may be required. The work environment is dynamic, involving frequent in-person, video, email, and phone communication; employees may need to view computer monitors for extended periods. The company describes its culture as rooted in collaboration, integrity, trust, respect, creativity, and fun. The estimated base salary range is $76,600–$115,000. The base pay offered considers experience, skills, training, location, certifications, and education, with decisions made case by case. Eligible employees may participate in comprehensive benefit programs. Applicants must be authorized to work in the United States full-time without company sponsorship.

Requirements

At least 5 years of commercial lines insurance experience, focused on middle-market to large-market accounts.
High school diploma or equivalent required.
Property & Casualty license in good standing required.
Strong client service and relationship management skills.
Strong knowledge of commercial insurance coverages, policy interpretation, and risk exposures.
Ability to independently manage client service needs and resolve routine to moderately complex issues.
Strong knowledge of underwriting practices, carrier appetites, and insurance market conditions.
Experience managing middle-market to large commercial insurance accounts, renewals, and policy documentation.
Excellent organization, prioritization, and attention to detail.
Strong analytical and problem-solving abilities.
Professional communication and interpersonal skills.
Strong collaboration and relationship-building skills.
Commitment to continuous learning and professional development.
Ability to support newer team members.
Ability to manage competing priorities in a high-pressure environment while maintaining attention to detail and exceptional client service.
Proficiency with Microsoft Office, agency systems, carrier platforms, and AI tools.
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.
Authorization to work full-time in the United States without company sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Experience with Applied EPIC preferred.

Responsibilities

Manage and service commercial insurance accounts across a variety of industries and risk profiles.
Utilize shared services to prepare new business and renewal activities.
Review and analyze policies and coverage documents for accuracy and identify coverage concerns.
Assist with carrier marketing efforts and maintain relationships with carrier partners.
Prepare and maintain applications, loss runs, schedules, proposals, and coverage summaries.
Deliver prompt, accurate, and professional service to clients, carriers, and internal teams.
Communicate proactively and effectively with clients, carriers, and internal colleagues to ensure service expectations are met.
Identify opportunities to improve workflows, client experience, and service efficiency.
Maintain and develop knowledge of insurance products, coverages, carrier resources, and market trends through training and professional development.
Support the development and onboarding of less experienced service team members.
Ensure compliance with agency procedures, quality standards, and documentation requirements.
Participate in training, professional development, and agency initiatives.
Work on projects and other duties as assigned.
Effectively use Microsoft Office, agency systems, and other business technologies.
Use AI tools such as Copilot and ChatGPT to support work and efficiency.
Collaborate across teams to support clients and agency goals.
Demonstrate alignment with the company's purpose, values, and culture.