Senior Account Manager, Large Commercial Lines

Smith Brothers Insurance, LLC•Glastonbury, CT

3d•$76,600 - $115,000

About The Position

The Senior Account Manager on the Large Commercial Lines team manages a portfolio of middle market to large commercial lines clients with sophisticated risk profiles and complex insurance programs, including accounts with more than $20,000 in commissionable revenue. Working closely with Risk Advisors, this role applies technical expertise, industry knowledge, and client service skills to deliver strong results, retain clients, and support long-term account success. The position is intended for an experienced Property & Casualty insurance professional with at least five years of experience and a commitment to service excellence. The role may be fully remote from an approved work location, with in-office presence and travel as required, or hybrid, with approximately three days per week on-site in Glastonbury, Connecticut and remote work subject to manager approval. Work takes place in a dynamic environment involving frequent in-person, video, email, and phone communication. Some travel and non-standard working hours may be required, and the role involves viewing computer monitors for extended periods. The estimated base salary range is $76,600–$115,000. Eligible employees may participate in comprehensive benefit programs. Applicants must be authorized to work in the United States full-time without company sponsorship.

Requirements

At least 5 years of commercial lines insurance experience, focused on middle to large market accounts.
Property & Casualty license in good standing.
High school diploma or equivalent.
Strong client service and relationship management skills.
Strong knowledge of commercial insurance coverages, policy interpretation, and risk exposures.
Ability to independently manage client service needs and resolve routine to moderately complex issues.
Strong knowledge of underwriting practices, carrier appetites, and insurance market conditions.
Experience managing middle market to large commercial insurance accounts, renewals, and policy documentation.
Excellent organization, prioritization, and attention to detail.
Strong analytical and problem-solving abilities.
Professional communication and interpersonal skills.
Strong collaboration and relationship-building skills.
Commitment to continuous learning and professional development.
Ability to support newer team members.
Ability to manage competing priorities in a high-pressure environment while maintaining attention to detail and exceptional client service.
Proficiency with Microsoft Office, agency systems, carrier platforms, and AI tools.
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.
Authorization to work in the United States on a full-time basis without company sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Experience with Applied EPIC preferred.

Responsibilities

Manage and service commercial insurance accounts across a variety of industries and risk profiles.
Use shared services to prepare new business and renewal activities.
Review and analyze policies and coverage documents for accuracy and identify coverage concerns.
Assist with carrier marketing efforts and maintain relationships with carrier partners.
Prepare and maintain applications, loss runs, schedules, proposals, and coverage summaries.
Provide prompt, accurate, and professional service to clients, carriers, and internal teams.
Communicate proactively and effectively with clients, carriers, and internal teams to meet service expectations.
Identify opportunities to improve workflows, client experience, and service efficiency.
Develop and maintain knowledge of insurance products, coverages, carrier resources, and market trends through training and professional development.
Support the development and onboarding of less experienced service team members.
Ensure compliance with agency procedures, quality standards, and documentation requirements.
Participate in training, professional development, and agency initiatives.
Work on projects and perform other duties as assigned.
Use Microsoft Office, agency systems, and other business technologies effectively.
Use AI tools such as Copilot and ChatGPT to support work and efficiency.
Collaborate across teams to support clients and agency goals.
Demonstrate alignment with the agency’s purpose, values, and culture.