Regional Key Account Manager, Healthcare

DSV•Nashville, TN

18h•$160,000 - $180,000•Onsite

About The Position

The Regional Key Account Manager (RKAM) supports Global Account Directors both globally and regionally, executing the Account Plan at the regional level and managing day-to-day customer interaction. The role is responsible for the daily management of one or more Platinum and/or Gold accounts across DSV divisions in the assigned region, with the goal of growing, developing, and retaining the business. The RKAM is supported by the Global Account Director and Account Executive for senior customer dialogue and escalations, and uses industry expertise and in-house capabilities to promote customer satisfaction. The role has gross profit responsibility for regional accounts and develops regional strategy in support of the Global Account Plan. It builds strategic relationships with internal, external, and customer stakeholders; acts as the regional commercial point of contact; identifies growth opportunities; and serves as a central escalation point for commercial, operational, and contractual matters. The RKAM also works with divisions to address operational challenges, agrees logistics goals and KPIs with customers, drives regional improvement projects, coordinates with DSV teams across divisions and locations, and maintains opportunity and award information in the CRM. The position is based in Nashville, Tennessee, and requires 20%–30% travel. Normal hours are Monday through Friday, 8:30 AM to 5:30 PM, with work beyond these hours often required by business needs.

Requirements

Working knowledge of domestic and international transportation operations, including air freight, ocean freight, and contract logistics.
Ability to understand operational requirements and develop air and ocean freight cost estimates using shipment characteristics and applicable surcharges.
Experience collaborating with operations, pricing, and procurement teams to develop competitive customer solutions and pricing strategies.
Proven experience in account management, sales, or client relationship management.
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving skills, including the ability to interpret pricing models, cost structures, and profitability metrics.
Ability to work independently and collaboratively in a fast-paced environment.
Fluent in English.
Proficiency in CRM software and the Microsoft Office Suite.
Ability to meet travel expectations of 20%–30%.

Nice To Haves

Experience supporting healthcare, life sciences, pharmaceutical, or medical device customers, including temperature-controlled logistics, Good Distribution Practice requirements, and regulatory compliance.
Spanish language skills.

Responsibilities

Manage one or more Platinum and/or Gold accounts across DSV divisions in the assigned region to grow, develop, and retain business.
Maintain and develop regional accounts with gross profit responsibility.
Develop and execute regional strategy in support of the Global Account Plan, collaborating with the Global Account Director and Account Executive.
Build strategic relationships with internal, external, and customer stakeholders at different levels of seniority.
Serve as the account’s day-to-day regional commercial point of contact.
Identify regional opportunities and engage colleagues, divisions, and operations to grow the account.
Act as the central regional escalation point for commercial, operational, and contractual issues, including DSO and accounts receivable.
Identify and support resolution of regional operational challenges in collaboration with divisions.
Define and agree on logistics goals and KPIs in line with customer needs.
Motivate and drive regional strategic improvement projects to foster an integrated supply chain.
Support the Global Account Director and coordinate with executive and operational teams across divisions and locations.
Drive pipeline management, including collecting and maintaining opportunities and awards in the CRM.