Key Account Manager
About The Position
The Key Account Manager is responsible for ensuring the business has the people and processes needed to manage relationships with nominated strategic Key Accounts, including current customers and new prospects. The role is in the Marine business unit and covers the United States, with a coastal or East Coast home base preferred. Travel within the United States is expected monthly at 25–30%. The position develops and executes globally aligned account plans, manages commercial pipelines and financial performance, advances innovation and continuous improvement, and engages with Key Account field teams and senior leaders. It also works across internal and customer functions to support service levels, operational efficiency, new business development, and contract compliance.
Requirements
- Bachelor’s degree in business management or a related field.
- 8–10 years of work experience in commercial roles, sales, and Key Account management.
- Experience in the paints and coatings industry or another B2B industry environment.
- Leadership, stakeholder management, project management, decision-making, value proposition development, drive, results orientation, communication and presentation skills, commercial and business acumen, and a basic understanding of cross-functional processes and sales- and cost-to-serve-related financial concepts.
- Ability to participate in and complete a qualitative and quantitative respirator fit test and use a respirator as required.
Nice To Haves
- Master of Business Administration in a related field.
Responsibilities
- Create and execute Key Account Plans aligned globally with Regional and Global Segment and Marketing plans.
- Develop the relevant commercial pipeline for assigned Key Accounts.
- Deliver financial KPIs from budget to actual for the regional P&L.
- Deliver financial KPIs from budget to actual for the consolidated global Key Account P&L.
- Drive innovation through Key Accounts.
- Develop and maintain contact maps within each Key Account at all reporting levels and across functions.
- Drive continuous improvement across the organization to generate customer value in service, capability, efficiency, and productivity.
- Enhance Key Account management capability across the organization and across functions.
- Collaborate with cross-functional teams and relevant Key Account teams to prioritize new developments and plan trials.
- Support and lead sales, customer service, and technical teams by setting a vision and providing resources to maintain high service levels and operational efficiency.
- Steward new business development projects in response to Key Account requirements.
- Contribute to the global Key Account team and regional commercial teams, particularly on market intelligence, new product development, IBP, and CRM.
- Maintain a high level of field engagement with Key Accounts.
- Maintain a high level of engagement with senior leadership of Key Accounts.
- Conduct quarterly reviews with Key Account senior leadership.
- Ensure contract compliance with Key Accounts.
Benefits
- Monthly vehicle allowance
- Mileage reimbursement
- Annual bonus target of 35%, based on individual and company performance
- 401(k) retirement savings with 6% company match
- Medical insurance with HSA
- Dental, vision, life, and AD&D benefits
- Vacation, sick, and holiday pay
- Short- and long-term disability
- Paid parental leave after one year
- Career growth opportunities
- Active Diversity & Inclusion Networks
- Employee referral bonus
- Employee appreciation days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
