Key Account Manager

Delta Dental•United States,

13h•$64,357 - $134,845•Remote

About The Position

The Key Account Manager consultatively manages an account portfolio and is responsible for achieving revenue goals. The role proactively manages renewal and upsell opportunities throughout their lifecycle, balancing customer needs with the organization’s objectives. It combines strategic account management with day-to-day service requirements and relies on strong customer and broker relationships to support alignment, retention, and improved outcomes. Multiple positions are available across the United States.

Requirements

At least 2 years of experience in employee benefits.
Bachelor’s degree.
Advanced business math and analytical skills, including the ability to position financial outcomes that contribute to revenue goals across an assigned portfolio.
Excellent consultative selling and negotiation skills, with the ability to influence decision-makers.
Strong time management skills and experience managing overlapping projects under tight deadlines.
Ability to meet deliverables in a high-pressure environment with tight deadlines.
Ability to work independently and resourcefully with minimal oversight.
Excellent written and verbal communication skills, especially in formal business presentations.
Ability to communicate effectively with all organizational levels in a collaborative environment.
Advanced problem-solving skills and ability to work cross-functionally to resolve issues and generate results.
Outstanding attention to detail and strong organizational skills.
Ability to travel up to 30%, including overnight travel; use a personal vehicle; and cover related expenses until reimbursed.
Proficiency with Microsoft Word, Excel, PowerPoint, and Teams, as well as Salesforce CRM software.
Valid driver’s license and successful completion of a motor vehicle record check.
Maintain automobile liability insurance with limits of $250,000/$500,000.
Obtain a state life and health producer license within 90 days of hire.
Must provide proof of eligibility to work in the United States if selected for hire; the company will not sponsor work visas.
Applicants must reside outside the listed locations where Delta Dental cannot currently hire: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, the District of Columbia, and other U.S. territories.

Responsibilities

Maintain and grow the revenue base through upselling, account retention, and improved financial outcomes at renewal.
Strategically and proactively manage accounts to identify appropriate solutions that balance client and business needs.
Develop renewal strategies and rate recommendations based on financial analysis, aiming for mutually beneficial outcomes.
Manage the pipeline with a two-or-more-year outlook and pursue revenue growth opportunities.
Apply analytical skills and lead deal strategy using comprehensive market knowledge in collaboration with cross-functional peers.
Create presentations and conduct business reviews that communicate product value to existing customers.
Serve as the primary point of contact and liaise with customers and internal teams to support an exceptional customer experience.
Coordinate account service through collaboration and develop strong partnerships with external stakeholders.
Resolve customer concerns promptly and identify creative solutions, including opportunities to expand or improve services and processes.
Perform other duties as assigned.