Key Account Manager

Southeast Restoration • Columbus, GA

7h

About The Position

Southeast Restoration Group (SRG), a faith-based company, is seeking a highly driven and relationship-focused Key Account Manager to develop, grow, and manage strategic commercial accounts and referral partnerships. This role serves as a trusted partner to key clients, connecting their needs with SRG’s restoration expertise while ensuring an exceptional experience from initial relationship development through emergency response, project completion, and follow-up. If you are a strategic relationship builder who thrives on earning trust, driving growth, and delivering exceptional service when it matters most, this opportunity is for you!

Requirements

• High School Diploma or GED required.
• Minimum 2 years of relevant experience in sales, business development, or client-facing roles.
• Strong relationship management, business development, and consultative sales capabilities.
• Experience with CRM systems and data logging.
• Exceptional verbal and written communication skills with a demonstrated ability to influence and persuade.
• Strong systems and process-driven approach to achieving results.
• Professional demeanor in all interactions.

Nice To Haves

• Bachelor’s Degree in Business, Marketing, Communications, Construction Management, or a related field preferred.
• Equivalent professional experience will be considered.

Responsibilities

• Develop, manage, and retain strategic commercial accounts and referral relationships within assigned markets.
• Identify new business opportunities through prospecting, networking, referrals, and relationship development while executing strategies that increase account penetration, retention, and earned revenue.
• Serve as the primary relationship manager and trusted advisor for assigned Key Accounts.
• Build long-term partnerships through consistent client engagement, site visits, meetings, presentations, and proactive communication while identifying opportunities to strengthen and expand each relationship.
• Serve as a key point of contact for clients during property losses and emergency events, including after-hours response as needed.
• Coordinate with internal teams to support rapid mobilization and ensure clients receive clear, timely communication throughout the restoration process.
• Act as the communication liaison between clients and SRG teams, including Mitigation, Estimating, Reconstruction, Production, Accounting, Environmental, and Branch Operations.
• Monitor client needs and project progress, facilitate communication, and help resolve challenges to ensure expectations are consistently met or exceeded.
• Deliver exceptional service before, during, and after each project.
• Proactively address questions and concerns, gather client feedback, provide project updates, and ensure clients feel informed and supported throughout every stage of their experience with SRG.
• Maintain accurate CRM records, client activity, account documentation, sales touches, project information, and follow-up activities.
• Monitor account performance, pipeline activity, and relationship development efforts to drive progress toward established sales and revenue goals.
• Represent Southeast Restoration through industry associations, networking events, trade shows, educational opportunities, community involvement, and other relationship-building activities.
• Educate clients and referral partners on emergency preparedness, restoration best practices, and SRG’s capabilities while serving as a professional ambassador for the organization.

Benefits

• Competitive Compensation Package
• Full Health Benefits: Medical, Dental, Vision, Disability & Life
• Safe Harbor 401K with 4% Company Match
• Paid Time Off Package including Your Birthday Off Every Year & 5 Paid Mission Trip Days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED