Key Account Manager

EPE Industries USA•Hayward, CA

3d•Hybrid

About The Position

At EPE USA, we believe a rewarding career should offer more than professional growth. It should give you the opportunity to do meaningful work, be part of a strong team, and maintain a healthy balance between your career and your life outside of work. We want EPE USA to be a place where people can build a career without putting life on hold. We are looking for people who bring initiative, curiosity, accountability, teamwork, and a positive attitude to what they do. EPE USA is seeking an experienced Key Account Manager – Protective Packaging to manage, strengthen, and grow relationships with strategic customers. This role is ideal for a customer-focused sales professional who understands manufacturing and packaging environments and can identify opportunities to expand business within key accounts. The Key Account Manager will serve as a primary partner to assigned customers while collaborating closely with EPE’s engineering, operations, and leadership teams.

Requirements

Bachelor’s degree in engineering, Packaging, Supply Chain, Manufacturing, Business, or a related field; equivalent relevant experience may be considered.
Three (3) or more years of experience in key account management, technical sales, engineering, packaging, manufacturing, or a related customer-facing technical role.
Ability to communicate effectively with customers and internal stakeholders, ranging from engineers and operations personnel to senior management.

Nice To Haves

Experience in packaging, engineering, manufacturing, or a related technical environment strongly preferred.
Working knowledge of corrugated, folding carton, flexible, protective, and/or rigid packaging solutions preferred.

Responsibilities

Manage and develop relationships with assigned strategic and key accounts.
Build strong relationships with customer contacts across sales, engineering, operations, supply chain, and leadership.
Develop a deep understanding of each customer’s business, products, packaging requirements, and future needs.
Create and execute account strategies focused on customer retention and profitable growth.
Partner with EPE engineering and operations teams to develop customized packaging solutions.
Lead customer meetings, presentations, and periodic business reviews.
Monitor customer satisfaction and proactively address service, quality, or delivery concerns.
Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.
Support new product and program launches from initial opportunity through production.
Serve as the voice of the customer within EPE while balancing customer requirements with company objectives.
Travel to customer facilities and EPE locations as business needs require.