Account Manager Jobs

About The Position

Requirements

• 4+ years in account management, preferably in an agency setting with a focus on influencer marketing and social media.
• Knowledgeable of social media platforms, especially Instagram and TikTok, and emerging social media platforms.
• Strong interest and knowledge of influencer marketing and latest influencer trends.
• Highly organized, detailed oriented and analytical thinker but with an eye for creativity.
• Must be a natural problem solver.
• Ability to manage and mentor junior staff and/or interns.
• Experience and comfortability in handling all client communications.

Nice To Haves

• Background in Beauty, Fashion and/or Personal Care brands is a plus!

Responsibilities

• Understanding the functionality of social platforms, formats and the latest trends.
• Sharing knowledge and thought leadership relevant to specific clients and the industry at large for individual and agency growth.
• Leading the identification or casting, outreach, and management of relationships with influencers (creators) and ambassadors.
• Providing recommendations and rationale to sell through with clients.
• Negotiating with Account Executives to secure best rates in line with budgets and deliverables to drive agency profitability and building contract terms to ensure agency security.
• Ensuring thorough influencer due diligence and data authenticity and flagging any issues and recommendations to the client.
• Recruiting relevant influencers for campaigns and managing content creation through to publication ensuring alignment with brief & client goals.
• Organizing and executing influencer agreements with approval from Account Director.
• Acting as a main point of contact for clients, building trusted relationships and managing expectations.
• Being solution-focused, making recommendations, flagging risks, and addressing talent troubles and client concerns.
• Familiarizing with the client's business, commercial performance, and competitors, and immersing in the client's sector.
• Supporting inter-agency teams and external agency partners in creating seamless and productive relationships.
• Meeting with clients regularly to understand them and their work.
• Managing the day-to-day running of accounts and driving the process on small to midsize campaigns, including strategy, creative ideation, influencer management, production, and reporting.
• Contributing to creative ideation with creative teams and clients, and translating client feedback accurately to brief creatives.
• Setting agendas, leading status meetings, and ensuring contact reports are accurate and sent out.
• Feeding into PM plan requirements on project resources and internal timings, and anticipating next steps to pull in relevant resources and support.
• Writing creative influencer briefs inline with creative ideas and best practice, gaining client and legal team sign off.
• Reviewing and providing feedback on creative (creative team/Influencers) to check alignment with client brief and campaign objectives.
• Quality control of all creative content against guidelines and AD disclosures.
• Managing the distribution strategy of content (e.g., Content calendar) for optimal performance.
• Building post-campaign reports (PCAs) with objectives, accurate data, and analysis, sharing learnings and recommendations.
• Seeking the client's written approval throughout the campaign process.
• Maintaining organization with strong attention to detail, keeping the project manager looped in on timing issues, planning for delays, documenting actions and progress, and keeping work folders up to date.
• Liaising with the project manager on financial aspects of campaigns, from talent budgeting to reconciliation.
• Checking influencer contracts and costs are approved before work commences.
• Keeping Companion, project trackers, and third-party expenses up to date.
• Driving accurate time reporting across the account and flagging any risk to scope before it occurs.
• Providing regular feedback opportunities through wash-ups and influencer feedback forms.
• Mentoring and developing junior staff members, supporting their integration into the agency, and championing good work.
• Building internal relationships and understanding each department's remit.
• Managing upwards by keeping senior team members aware of campaign status and performance.
• Bringing fresh and unique stimulus to the team to help inform briefs and drive work forward.

Benefits

• Award-winning proprietary technology Companion
• Global network of creators via FiveTwoNine