Senior Account Manager, Retail

The Trade Desk • Chicago, IL

17h

About The Position

The Trade Desk is seeking a talented and driven Senior Account Manager to join their Client Services team. This role involves managing and growing key accounts within a large Retail Media Agency, providing strategic recommendations, data-driven insights, and exceptional client service. The Senior Account Manager will act as an expert on The Trade Desk platform, offering guidance, training on new features, and contributing to platform enhancements. This is an opportunity for a proactive, analytical, and client-focused professional with a passion for online advertising to make an impact and grow within a dynamic organization.

Requirements

• 5-7+ years of consultative, client-facing work within online advertising experience preferred.
• 1-2+ years of experience working within the programmatic space.
• Retail Enterprise and Retail RMN experience a plus.
• Bachelor’s Degree from a four-year university or equivalent years of experience preferred.
• Mentorship and/or leadership experience preferred.
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment.
• Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions.
• Effective time management skills – ability to prioritize and meet deadlines.
• Ability to upsell, uncover new business opportunities and go deep within Brands.
• Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups.
• Solid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations.
• Willingness to travel alongside a team around 1x a month

Responsibilities

• Manage and grow a roster of key accounts within a large Retail Media Agency by building strong client relationships, providing strategic recommendations and exceptional client service.
• Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies.
• Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives.
• Develop and cultivate relationships with brand and agency clients as a consultant to their business.
• Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry.
• Lead, not just manage tasks; think multiple steps ahead to move an account forward.
• Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform.
• Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and partner with our Sales Team to grow the account.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior