Senior Account Manager, US Retail

Warner Music Group•Los Angeles, CA

8d•$90,000 - $110,000•Hybrid

About The Position

At Warner Music Group (WMG), we are a global collective of music makers, music lovers, tech innovators, inspired entrepreneurs, game-changing creatives, and passionate team members. We are guided by three core values: Curiosity, Collaboration, and Commitment. WMG is committed to creating a work environment that actively values, appreciates, and respects everyone, encouraging applications from people with a wide variety of backgrounds and experiences. This role is within the US Retail & Licensing team, which services the merchandise interests of WMX artists, as well as third-party artists and licenses, operating at the crossroads of music and fashion. The team is commercially focused and works with creative, production, and brand management teams daily, as well as with the Global Head of Retail & Licensing and the Senior Director of Retail to grow and manage the business, coach and mentor the broader team, and elevate the business.

Requirements

Demonstrable track record in a similar role.
5+ years of experience in sales / account management.
Ability to work independently as well as within a large varied team.
Previous experience managing high volume buyer requests.
Previous experience in music merchandising or fashion/apparel industry.
Demonstrate in-depth knowledge of retail math and sales.
Positive attitude and ability to demonstrate strong attention to detail, excellent organization, and strong communication skills.
Extremely proactive work ethic and the ability to multi-task.
Enjoy problem solving and do not shy away from getting to the bottom of situations in order to reach your goals.
A self-starter with a ton of ideas who is excited to share your vision and creativity.
High proficiency in Google Workspace.

Nice To Haves

Previous experience working in music or entertainment.
Previous experience working with project management tools.
Previous experience working with EDI.

Responsibilities

Work closely with internal stakeholders across creative, production, brand management, and finance to resolve issues and queries.
Request product set ups and communicate regularly with the production team to ensure orders are successfully fulfilled.
Be responsible for sending product set ups to retailers in a timely manner.
Liaise with the creative and brand management teams regarding the creative decks needed to service our retailers.
Lead real-time communication with 10+ accounts/vendors to maintain VIP customer service.
Be responsible for keeping track of all buyer requests and preferences.
Be responsible for driving a large portion of the departments sales and ensure we deliver on our margin expectations.
Manage order approval requests; which includes receiving order requests from buyers and requesting approval from product managers for each order, by retailer, monitoring/communicating approval completion as well as escalating pending approval requests on a weekly basis.
Periodically submit art requests to the creative team, which will include receiving design requests from buyers, entering design/art requests and revisions, making sure art requests are completed per buyer direction/call outs and communicating/confirming design revisions with buyers.
Tackle additional sales/administrative support as needed.