Account Manager

Cartera Commerce•Lexington, MA

17h•$57,672 - $98,280•Hybrid

About The Position

Cartera Commerce, a Rakuten company and a pioneer in online cash back shopping, is seeking experienced, talented, and passionate individuals to join their growing team. Cartera Commerce’s loyalty solutions serve major airlines to top banks, partnering with elite companies who use loyalty programs to reward their customers. They help customers earn more rewards by shopping with over 1,000 online retailers. This is a dynamic, interactive, and collaborative role working with some of the biggest airlines, financial institutions, and loyalty programs in the United States and Canada. The Account Manager will manage an assigned portfolio of key client accounts, responsible for driving both Client and Cartera revenue while delivering an exceptional partnership experience. This is a hands-on role requiring attention to detail and strong collaboration with internal teams to ensure client deliverables are executed on-time and to expectation. The position requires in-office work four days per week out of Lexington, MA.

Requirements

3-5 years of experience in account management.
Experience supporting or leading external account/client relationships for multi-faceted programs that encompass business development, marketing and/or technical components.
Basic understanding of technical project planning and release schedules.
Ability to manage one’s workload based upon Client revenue and opportunity size.
Exemplary written and oral communication skills (professional, detailed, proactive and responsive).
Experience developing slide presentations and excited by opportunities to present, both in-person and via video conferencing.
Strong track record of professionalism working with both internal and external stakeholders.
Utilize persuasive communication skills, out-of-the-box thinking, and persistent optimism to ensure internal and client approvals of program tactics.
Experience with qualitative and quantitative analysis of program results, comfortable taking the first pass at understanding key performance metrics and partnering with direct manager to brainstorm recommendations for strategic and/or tactical changes.
Solution-oriented problem solver who listens well and asks a lot of questions to help support teams in thinking creatively.
Strong cross-functional collaboration within an organization and willingness to go the extra mile to bridge relationships.
Optimistic outlook, willingness to seek solutions to client challenges and provide an upbeat, relationship-first demeanor at all times.
Bachelor’s degree in a related field (marketing, business analytics, or similar).
10% domestic travel required.
Strong aptitude in analyzing program performance through a marketing lens and then applying that analysis to suggested program improvements to drive growth for our client programs.

Nice To Haves

Preferred industry experience in digital marketing, eCommerce, mobile or technology.
Experience with loyalty programs, including airline frequent flier, hotel frequent guest, retail loyalty, affinity and reward programs a strong plus.
Any prior experience with (or interest in learning!) business analytics/reporting and knowledge of digital marketing/eCommerce marketing campaign metrics is especially helpful in this role.

Responsibilities

Offer day-to-day support to assigned portfolio of accounts with a heavy focus on driving and aligning Cartera and Client program and revenue goals.
Plan, develop, cross-sell and execute new Cartera and Client initiatives relative to enhancing program performance.
Serve as the intermediary between the Client and various internal departments such as Merchant Sales, Marketing, Product, Technology, Project Management, Analytics and Accounting.
Lead regular Client calls/meetings to review top-line program performance and marketing efforts with a focus on executing against key strategic growth levers.
Develop working knowledge of Cartera products and services and how they map to Client business needs, in order to support pitching and selling in the right solutions at the right time.
Immerse into the Client program to build strong Client relationships and address Client needs quickly to uphold Cartera’s industry-leading reputation for excellent partnership at every level.
Develop familiarity with Client contractual requirements and understand the role in securely and confidentially handling data and sensitive information to maintain legal and compliance standards.
Clearly communicate program performance to internal and external stakeholders and partner with Vice President of Partnerships who will lead account strategy to uncover new opportunities for revenue growth.