Account Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for one and receive it before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid driver’s license with at least one year of driving experience, meet the stated clean driving-record standards, carry insurance at the level required by company policy, and be able to safely operate a vehicle.
• Take initiative, prioritize multiple competing assignments, and manage deadlines effectively.
• Demonstrate strong customer service skills, resolve client issues professionally, and de-escalate situations.
• Exercise good independent judgment and discretion, and communicate in a professional and articulate manner.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Strong verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, as a team player.
• Be available to work outside the normal shift schedule as needed and be accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals and, where applicable, shift supervisors; evaluate performance and recommend assignments.
• Maintain and update post orders, training information, and the cleanliness and organization of the post.
• Assist with interviews and evaluating new employees, and conduct on-the-job training in coordination with Shift Supervisors.
• Oversee Security Department reports, logs, and pass-downs, and distribute communications and information to Security Professionals.
• Manage and supervise Security Department sub-units, such as a fire control room, command center, or loading docks, as applicable.
• Generate work orders and supporting paperwork for extra security coverage requests when needed.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties promptly.
• Identify personnel problems, such as payroll issues or employee-relations complaints, and refer them to the Account Manager or Field Supervisor; write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved.
• Respond to client or site emergencies and communicate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager as appropriate.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, but not for more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.