Associate Account Manager
About The Position
The Associate Account Manager proactively maintains and retains existing customers for permanent commercial and industrial waste services in an assigned territory. The role handles outbound and inbound calls to retain business with smaller, less complex commercial and industrial customers and increase sales penetration by offering the full suite of Republic Services products. The Associate Account Manager develops knowledge of available services, lines of business, pricing structures, and relevant offers. The role uses Salesforce to schedule and document customer interactions, including calls, meetings, and proposals, and regularly reviews retention activities, progress against goals, and key customer relationships with the Sales Manager.
Requirements
- High school diploma or G.E.D.
- 0–2 years of customer service experience.
Nice To Haves
- Waste or transportation industry experience.
Responsibilities
- Proactively reach out to existing customers daily to maintain and retain their business.
- Develop and maintain knowledge of available services, lines of business, and pricing structures, and offer additional services to assigned customers as appropriate.
- Complete contractual re-signs for existing customers when appropriate to extend relationships and increase customer profitability.
- Respond to cancellation requests according to the established escalation policy.
- Communicate proactively with customers or respond to inquiries in support of company pricing initiatives.
- Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
- Capture customer email addresses and minimize rate restrictions and customer credits.
- Increase customer penetration by selling the full suite of Republic Services products.
- Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress versus goals, and key customer relationship status.
- Perform other job-related duties as assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
