Associate Account Manager
About The Position
Snap-on Credit LLC, the financial arm of Snap-on Inc., provides financing to technicians, students of automotive technical institutions, and shop owners for purchases of Snap-on products through its Extended Credit program. Based at the company’s headquarters in Libertyville, Illinois, this is an entry-level position focused primarily on collecting early-stage delinquent accounts in the Extended Credit portfolio within a regional business unit. The role directs and coordinates Extended Credit collections, evaluates and implements solutions to resolve delinquency issues, and promotes Credit Sales programs to franchisees and customers while preparing for a potential Account Manager role.
Requirements
- High school diploma.
- Business understanding and demonstrated skills and knowledge in credit and collections, verbal and written communications, computer applications, and negotiation.
- Important individual skills and characteristics include being analytical, upholding standards and ethics, being approachable and decisive, and working collaboratively.
Nice To Haves
- Two years of customer service or collections experience preferred.
- Bachelor’s degree preferred.
Responsibilities
- Collect Extended Credit accounts to achieve established corporate and regional goals.
- Make extensive phone contact to collect on active delinquent accounts.
- Coordinate collection efforts with the franchisee network.
- Coordinate product returns with Account Managers and Senior Account Managers.
- Report and consult with management on major issues.
- Achieve assigned delinquency and loss goals and metrics.
- Answer field and customer questions.
- Resolve credit and payment problems.
- Assist in promoting Credit Sales programs and promotions.
Benefits
- Company-paid medical, basic dental, basic life, and basic accidental death and dismemberment coverage.
- Short-term and long-term disability and an Employee Assistance Program.
- Business travel accident insurance.
- Health education programs, including smoking cessation, annual wellness screening, and seasonal flu shots.
- Market-competitive compensation with rewards for high performance and special skills.
- Bonus, incentives, awards, or sales commissions depending on position and level.
- Base pay progression through lateral and promotional development on managerial and technical career paths.
- Paid time off, vacation, and paid holidays.
- Tuition Assistance Plan.
- Employee Stock Purchase Plan with an annual optional enrollment period.
- Retirement programs, including a 401(k) Plan with matching employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
