Associate Account Manager

Expedia Group•Austin, TX

3d•$70,000 - $98,000

About The Position

The Associate Account Manager works with hotel and lodging partners to identify opportunities, address business challenges, and support mutual growth. The role develops foundational account management, sales, and negotiation skills while building partner relationships and using data, market insights, and consultative commercial conversations to improve partner competitiveness, revenue, and value from Expedia Group’s platform. The position manages a portfolio of accounts and engages partners through frequent outbound calls, emails, and virtual meetings. It uses performance data and market information to prepare recommendations, support commercial initiatives, and help partners improve visibility, competitiveness, conversion, and overall performance. The role also builds knowledge of company products, partner solutions, industry trends, competitor offerings, commercial agreements, and negotiation practices. The work involves balancing multiple priorities and deadlines in a fast-paced environment where partner needs and market conditions can change. The Associate Account Manager maintains accurate records of partner interactions and account activities, and uses CRM systems, reporting dashboards, productivity software, and AI-enabled tools to manage workflows, analyze data, and support partner engagement.

Requirements

Bachelor's degree or equivalent experience.
0–2 years of professional experience.
Proficiency in English and the local language of the market served.
Strong verbal and written communication skills.
Strong analytical mindset and ability to interpret data and translate insights into business recommendations.
Comfort conducting business conversations in English.
Ability to build relationships and communicate effectively with internal and external stakeholders.
Self-motivated, curious, and eager to learn in a fast-paced environment.

Nice To Haves

Demonstrated interest in sales, business development, negotiation, hospitality, e-commerce, consulting, or customer-facing commercial roles.

Responsibilities

Build and maintain relationships with hotel and lodging partners and key decision-makers.
Conduct regular partner conversations to understand business objectives, challenges, and growth opportunities.
Support account planning activities intended to increase partner engagement and business performance.
Develop knowledge of partner business models, industry trends, and competitive landscapes.
Use data-driven recommendations and consultative discussions to build credibility with partners.
Identify revenue growth opportunities within assigned accounts using data analysis, market trends, and partner conversations.
Conduct commercial discussions focused on improving partner visibility, competitiveness, conversion, and performance.
Influence partner decisions through insights, recommendations, and value-based selling techniques.
Support negotiation of commercial programs, promotions, and initiatives that drive mutual growth.
Use performance metrics and KPIs to identify risks and recommend actions that improve partner success.
Analyze account performance data to identify trends, opportunities, and areas for improvement.
Guide partners with market insights and performance recommendations that support business goals.
Gather and interpret information to develop practical solutions for partner business needs.
Contribute to business cases, recommendations, and commercial initiatives under the guidance of senior team members.
Develop knowledge of how business decisions affect partner performance and company outcomes.
Develop working knowledge of commercial agreements, contract terms, and standard negotiation practices.
Learn when and how to work with legal and internal stakeholders to support contract modifications.
Assist in evaluating the costs, benefits, and risks of potential business solutions.
Build understanding of stakeholder decision-making processes and influence strategies.
Develop expertise in company products, tools, technologies, and partner solutions, and learn to position solutions in a competitive marketplace.
Engage with partners daily through a high volume of outbound calls, emails, and virtual meetings.
Manage a portfolio of accounts while balancing multiple priorities, deadlines, and partner needs.
Build relationships and influence business decisions through proactive outreach and consistent follow-up.
Use data, insights, and performance metrics to prepare for partner conversations and identify growth opportunities.
Maintain accurate records of partner interactions, action plans, and account activities in internal systems.
Work across CRM systems, reporting dashboards, productivity software, and AI-enabled solutions to manage workflows, analyze data, and support partner engagement.