Associate Account Manager

Alertus Technologies•Baltimore, MD

About The Position

Alertus is seeking Associate Account Managers to work directly with customers and ensure ongoing satisfaction with its mass notification solutions and services. The role focuses on customer engagement and readiness so customers can effectively use Alertus solutions during crises. Associate Account Managers build relationships that support retention and identify opportunities to expand customers’ unified notification solutions with additional automated crisis response tools. The position requires strong communication and organizational skills, technical understanding of Alertus products, and curiosity about customers’ needs. It involves managing customer relationships across client verticals, maintaining customer contacts for continuity, training, and testing, and traveling to customer sites. The Associate Account Manager supports renewals and annual recurring revenue growth, educates and trains clients on product capabilities, gathers feedback, coordinates customer needs across internal departments, and works with technical teams on product requests and feature development. The role also develops expansion, site-growth, referral, and winback opportunities, including tailored marketing efforts and documented diagrams. The listed base salary range is $22.82–$26.74 an hour. The exact salary depends on factors such as location, skills, work experience, market conditions, education, training, and other qualifications. Applicants must be fully vaccinated or in the process of vaccination by their first day of employment, subject to possible exceptions under company policy. Alertus does not provide visa sponsorship.

Requirements

Strong written and oral communication and interpersonal skills.
Self-motivated and able to work with minimal direction.
Ability to drive projects to completion in challenging circumstances.
Ability to facilitate discussions, identify alternatives, and implement solutions.
Experience using customer relationship management tools such as Salesforce.
Ability to collaborate with other departments.
Experience creating client-targeted collateral and presentations.
Experience developing and delivering client training programs.
Ability to travel at least 50% of the time.
Bachelor’s degree preferred or equivalent work experience.
0–2 years of work experience in a fast-paced, sales-driven company; software or hardware market experience preferred.
Background in customer-facing roles.
Applicants must be fully vaccinated or in the process of vaccination by their first day of employment, subject to possible exceptions under company policy.

Nice To Haves

Bachelor’s degree.
Experience in a software or hardware market.

Responsibilities

Establish, manage, and nurture customer relationships and experiences across different client verticals to ensure customer satisfaction.
Proactively develop customer relationships and maintain active points of contact for continuity, training, and testing.
Travel to customer sites to provide in-person customer engagement.
Manage or support renewals across assigned top corporate accounts and help grow annual recurring revenue.
Educate clients on new features, support broader product utilization, refresh training, and train new staff.
Gather customer feedback on features, capabilities, and satisfaction through surveys, interviews, and focus groups.
Coordinate customer needs with implementation, technical support, sales, marketing, finance, and product development teams.
Capture and communicate product requests to internal technical teams and spearhead projects for developing, releasing, and training clients on new features.
Cultivate and close new business opportunities through product expansions, site expansions, and referrals.
Work with Marketing to develop tailored strategies to convert former and prospective clients into active clients.
Create detailed diagrams to support efforts to win back prospective clients.
Follow plans through to completion.