Associate, Account Manager

Otis • Roseville, MN

4d • $50,000 - $64,000 • Onsite

About The Position

Otis Elevator Company is seeking an Associate, Account Manager for its Roseville, Minnesota team. This customer-focused role manages and strengthens account relationships, supports customer needs, identifies sales opportunities, and contributes to account retention and growth. The position is suited to someone with customer service, account management, relationship-building, or sales skills who can solve problems, manage multiple priorities, and work collaboratively with customers and operations teams.

The role serves as a primary contact for assigned accounts and handles customer inquiries involving billing, scheduling, maintenance records, insurance documentation, and service concerns. It also supports sales and renewal strategies through account planning, needs assessments, prospecting, and use of Otis sales tools to manage opportunities, pipeline activity, and sales forecasts. The Associate, Account Manager partners with Service Operations to address customer concerns and support a positive customer experience.

The salary range is $50,000 to $64,000, plus a sales incentive. Otis states that sponsorship for H-1B or TN petitions or applications is not supported for this position.

Requirements

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to build effective relationships with internal and external customers.
• Self-motivated and organized, with the ability to manage multiple accounts, priorities, and responsibilities.
• Comfort working in a team-oriented, fast-paced environment.
• Strong problem-solving, time-management, and organizational skills.
• Proficiency with Microsoft-based technology and comfort learning sales and business systems.

Nice To Haves

• Bachelor’s degree.
• Previous sales, account management, or customer-facing experience.

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Serve as a primary point of contact for customer inquiries, including billing, scheduling, maintenance records, insurance documentation, and service concerns.
• Maintain regular customer communication to strengthen relationships and understand account needs.
• Identify opportunities for service sales, repairs, renewals, and account growth.
• Develop new business opportunities through prospecting, cold calling, and knowledge of the local market.
• Conduct account planning and needs assessments to support sales and renewal strategies.
• Partner with Service Operations to help resolve customer concerns and support a positive customer experience.
• Use Otis sales tools to manage opportunities, maintain pipeline activity, and forecast sales results.

Benefits

• 401(k) plan with company match and a separate automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance benefits.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement.
• Peer recognition and service anniversary awards.
• Spot performance bonus opportunities.
• Sales incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED