Associate Account Manager
About The Position
The Associate Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role handles outbound and inbound calls to retain business with smaller, less complex commercial and industrial customers and increases penetration within the existing customer base by selling the full suite of Republic Services products. Candidates must reside in the Central or Eastern time zones. The role uses Salesforce daily to schedule and document customer activities, including calls, meetings, and proposals. The position also works regularly with the Sales Manager to review retention and relationship activities, progress toward goals, and key customer relationships. Other job-related duties may be assigned.
Requirements
- High school diploma or G.E.D.
- 0–2 years of customer service experience.
- Must reside in the Central or Eastern time zones.
Nice To Haves
- Waste or transportation industry experience.
Responsibilities
- Proactively reach out to existing customers daily to maintain and retain customer relationships.
- Develop and maintain thorough knowledge of available services, lines of business, and pricing structures, and offer additional services to assigned existing customers as appropriate.
- Perform contractual re-signs with existing customers to extend relationships and increase profitability where appropriate.
- Respond to cancellation requests in alignment with the established escalation policy.
- Communicate proactively with customers, or respond to customers, in support of company pricing initiatives.
- Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
- Capture customer email addresses and minimize rate restrictions and customer credits.
- Increase customer penetration by selling the full suite of Republic Services products.
- Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress versus goals, and the status of key customer relationships.
- Perform other job-related duties as assigned.
Benefits
- Comprehensive medical benefits coverage, dental plans, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death and dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Sales commission plan target of 30% annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
